Patient Service Associate Specialist

3 days ago


Durham, North Carolina, United States Duke University Full time

Estimated Salary: $52,500 per year

About Duke University's Patient Revenue Management Organization

We are seeking a dedicated and detail-oriented individual to join our Patient Revenue Management Organization as a Coordinator. In this role, you will have the opportunity to make a meaningful impact on the lives of patients and their families by streamlining the revenue cycle process.

Key Responsibilities:
  • Coordinate daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling
  • Provide exceptional customer service, including message distribution, ancillary scheduling, and referrals management
  • Prepare for clinic visits by reviewing next day patients and completing necessary tasks
  • Enter pre-visit orders, prepare new patient charts, and pick up X-rays and medical records
  • Maintain accurate patient information in Maestro Care, verify demographic data, and edit as needed
  • Collect and post co-payments and balances on accounts due
  • Schedule tests and procedures, complete and distribute ancillary service requisitions, and explain billing to patients
  • Disseminate messages according to practice communication standards

Required Skills and Qualifications:

  • Strong verbal and written communication skills
  • Basic PC and data entry skills
  • Knowledge of medical terminology and telephone etiquette
  • Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers, and establish effective relationships with others
  • High school education or equivalent required; experience in healthcare-related field preferred


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