Patient Service Associate
3 days ago
About Duke University
">Duke University is a world-renowned research university seeking a highly motivated and organized individual to join our Patient Revenue Management Organization as a Clinical Operations Coordinator. Our team is dedicated to advancing health together, and we believe that every member plays a critical role in achieving this goal.
">- The Clinical Operations Coordinator will be responsible for coordinating daily clinic preparation processes, patient identification, check-in/out, charge posting, cash management, and appointment scheduling. This includes:
- Reviewing next day patients and completing next day preparation activities
- Entering pre-visit orders and preparing new patient charts
- Picking up X-rays, office charts, medical records, reports, petty cash, and collections bags
- Filing history sheets, ancillary reports, and required patient record documentation
- Returning medical records
- Attaching HIPAA/Medicare documents to encounter forms
- Checking-in patients upon arrival in the practice
- Verifying patient demographic data
- Edit Maestro Care as needed
- Accurately identifying accounts for patient visits
- Presenting and educating patients on required forms and obtaining signatures according to policy and procedure
- Completing all Maestro Care check-in files and managing alerts
- Collecting and posting co-payments and balances due
- Imprinting chart documents and requisition/transmittal documents
- Copying, filing, and distributing insurance cards as indicated by procedure
- Coordinating labs/procedures as requested
- Maintaining private physician office charts
- Preparing encounter forms
- Auditing encounter forms for completeness and accuracy before batching
- Batching encounter forms or charge posting in Maestro Care
- Scheduling tests and procedures
- Completing and distributing ancillary service requisitions
- Explaining billing to patients according to PRMO credit and collection policies
- Determining cash to be collected based on insurance plans
- Checking-out patients
- Making return appointments by scheduling into correct types and entering primary care physicians or referring physicians
This role requires strong verbal and written communication skills, basic PC and data entry skills, knowledge of medical terminology, and telephone etiquette. The ideal candidate will have the ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers, and establish effective relationships.
">To be considered for this role, applicants must have:
">- A minimum of one year of work experience in directly communicating and providing service to patients or the public, preferably in a healthcare-related field
We offer an estimated salary range of $45,000 - $55,000 per year. If you are passionate about delivering exceptional patient experiences and joining a dynamic team, please apply for this exciting opportunity.
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