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Senior Systems Administrator
2 months ago
Senior Systems Administrator
Stratix Systems is a dynamic and expanding organization offering comprehensive IT consulting solutions tailored for small to medium-sized enterprises. We present an exciting opportunity for a seasoned IT professional to deliver both onsite and remote assistance in various regions.
The Senior Systems Administrator will be responsible for providing both on-site and remote technical support to a diverse array of Stratix client organizations. With over 40 years of industry experience, Stratix operates from multiple locations and serves clients across various sectors, embracing innovation and future advancements. This role offers a unique chance to become an integral part of a progressive team, gaining substantial hands-on experience while directly engaging with clients to empower them with the necessary technology to fulfill their organizational goals.
Key Responsibilities:
- Troubleshoot and resolve escalated incidents identified by remote monitoring and management tools.
- Implement significant infrastructure modifications, including but not limited to Group Policy, Microsoft 365, VMware, Hyper-V, AWS, Azure, and networking.
- Execute access rule or NAT adjustments within firewall systems.
- Lead the Incident Management team in addressing Priority 1 and Priority 2 incidents.
- Resolve escalated issues from Level 1 and Level 2 Service Desk teams.
- Create or revise technical documentation to enhance the efficiency of Level 2 or lower support teams.
- Assist with onsite incidents and implementations as necessary.
- Participate in a weekly on-call rotation to address any Priority 1 or Priority 2 incidents outside standard business hours.
- Manage a daily queue of incidents and requests within the Professional Services Automation system while adhering to Service Level Agreement (SLA) standards.
- Effectively manage time to optimize service delivery to clients and the Service Desk team.
- Encourage professional growth by mentoring and coaching junior support staff.
Qualifications:
- 2-3 years of experience in managing and troubleshooting Microsoft Windows Server operating systems and associated services such as Active Directory, Group Policy, DHCP, DNS, Remote Access, and Exchange.
- 2-3 years of experience in troubleshooting and/or managing Microsoft 365 services, including Exchange Online, SharePoint Online, and Azure AD.
- 1-2 years of experience in managing physical server infrastructure.
- 1-2 years of experience in troubleshooting virtualization platforms, including VMware and Microsoft Hyper-V.
- Moderate understanding of networking services and protocols, including but not limited to TCP/IP, DNS, DHCP, VLANs, and VPNs.
- 1-3 years of experience managing Sonicwall firewalls.
- 1-2 years of experience troubleshooting macOS devices.
- 2-3 years of experience troubleshooting end-user hardware, including Windows 10/11 workstations, thin clients, VoIP phones, and mobile devices (iOS and Android).
- 2-3 years of experience in managing network printing environments.
- 2-3 years of experience in troubleshooting and/or managing email security and understanding email flow across the internet.
- Excellent communication skills with the ability to provide detailed updates to clients regarding incidents and requests.
- A college degree or IT trade school certification is preferred.
- Prior experience in Managed Services is preferred.
Additional Skills (Preferred but Not Required):
- AZ-800 or equivalent certification.
- 1-2 years of experience managing Datto BDR appliances.
- 1-2 years of experience managing Cisco Umbrella (Web Security).
- 1-2 years of experience managing Proofpoint (Email Security).
- 1-2 years of experience managing endpoints and policies within Crowdstrike.
- Experience with ConnectWise MSP Suite (Manage, Automate, ScreenConnect).
- 1-2 years of experience troubleshooting or managing Line of Business applications (QuickBooks, Sage, Dynamics, etc.).
Stratix is an equal-opportunity employer.
