Self Storage Customer Care Manager

2 weeks ago


Cape Coral, Florida, United States Public Storage Full time
Company Overview

Public Storage stands as the foremost leader in the self-storage sector and is currently seeking dedicated individuals to join our team.

Compensation

Earn a competitive wage of $14.00 Per Hour.

Employee Benefits

We offer a comprehensive Total Rewards package that includes:
  • Flexible and Full-Time Work Schedules available from 9:30am to 6pm (weekends until 5pm)
  • Eligibility for Full-time Benefits after averaging 20+ hours per week, which encompass:
    • Medical, Dental, Vision, 401k with matching contributions, paid time off, sick leave, and flexible spending options
    • Company-funded life insurance, accidental death coverage, and exclusive discounts from vendors
  • Mileage reimbursement for travel between properties or for work-related duties
  • On-site company housing options at various locations (eligibility based on performance and tenure)
  • Performance-based bonuses available for our Property Managers
Position Overview
  • As a Property Manager, you will operate independently across multiple sites, engaging with customers both indoors and outdoors.
  • Assess customer storage requirements and provide recommendations, including the sale of packing and moving supplies.
  • Conduct daily inspections of storage units to verify inventory and availability, ensuring readiness for rental.
  • Manage cash drawers and perform bank deposits as part of routine operations.
  • Assist in keeping customers informed about payment statuses and make reminder and collection calls as necessary.
Physical Demands:
  • Must be capable of lifting and moving items weighing up to 35 pounds.
  • Property Managers should be prepared to navigate facilities, spending up to 50% of their time outdoors, which includes climbing stairs and opening large doors.
  • Responsibilities include cleaning and maintaining daily upkeep, such as sweeping/mopping interior spaces and ensuring exterior grounds are tidy and free of debris.
Candidate Qualifications

Experience: Ideal candidates come from diverse customer service-oriented sales backgrounds, including retail, hospitality, fast food, or other service industries.

Transportation: A valid driver's license is mandatory, and candidates must use their own vehicle for travel between various work locations and for other job-related tasks (mileage reimbursement is provided).

Additional Insights

About Us
Public Storage has been recognized as a Great Place to Work by the Great Place to Work Institute. Our workforce has acknowledged us for offering exceptional Career Growth opportunities, ranking us in the Top 5% for Work Culture, and placing us in the Top 10% for Diversity and Inclusion.
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