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Client Relations Manager and Customer Retention Expert

2 months ago

Cape Coral, Florida, United States LE Energy Full time
Company Overview

LE Energy is a Retail Energy Provider that operates in deregulated markets across the United States, focusing on delivering electricity and natural gas solutions to both residential and small business clients.

Position: Client Relations Manager and Customer Retention Expert

Key Responsibilities:
  • Generate product or service reports through the analysis of customer data.
  • Support team objectives by contributing to shared outcomes.
  • Distribute marketing materials and coordinate follow-up communications with clients.
  • Maintain an organized filing system for client and vendor documentation.
  • Advise management on potential products/services based on customer insights.
  • Establish and oversee customer accounts within the CRM platform.
  • Engage with customers who may be considering discontinuing services.
  • Effectively address and resolve product/service-related issues.
  • Draw in prospective clients by providing comprehensive product/service information.