Transportation Operations Manager
6 days ago
As a key member of our team at The Chefs' Warehouse, the Transportation Supervisor will be responsible for overseeing the daily activities of our warehouse and delivery drivers. This includes coordinating route assignments, vehicle assignments, customer deliveries, and vendor pick-ups, while ensuring compliance with all relevant regulations and standards.
Key Responsibilities- Operations Management: Coordinate and supervise daily activities of warehouse/driver personnel, including route assignments, vehicle assignments, customer deliveries, and vendor pick-ups.
- Regulatory Compliance: Ensure compliance with all USDOT requirements, as well as those of other regulatory bodies related to vehicle use and maintenance, safe operation of vehicles, and required medical certifications.
- Training and Development: Train warehouse/driver personnel to required standards and complete periodic evaluations of driver performance.
- Record Keeping: Maintain USDOT-required driver files and update work and duty schedules for warehouse/driver personnel.
- Vehicle Maintenance: Ensure that vehicles are clean and meet maintenance standards and requirements.
- Customer Service: Respond to and resolve customer complaints, including immediate problem-solving, coordinating response with appropriate sales personnel, and applying corrective action and/or discipline as required.
- Training and Development: Train warehouse/drivers in all aspects of material handling both on and off the vehicle.
- Performance Evaluation: Evaluate employee performance on an ongoing basis, including regularly scheduled road-testing, and respond with appropriate reinforcement, coaching, or correction as necessary.
- Accident Investigation: Execute all aspects of accident investigation and insurance reporting in coordination with the Operations Manager, other Company officials, or representatives of insurance interests as circumstances dictate.
- Logistics and Dispatch
- Monitoring and Reporting: Monitor trip and dispatch logs and vehicle monitoring software for conformance with schedules and direct preparation and retention of dispatch and vehicle operations records and reports.
- Tax and Leasing Compliance: Maintain mileage records for taxes and leasing company.
- Software Proficiency: Gain proficiency in the Company's primary sales processing software system as well as subordinate systems.
- Route Driving: Drive routes during peak times and as needed to carry out the operation's delivery obligations.
- Staff Meetings: Conduct weekly meetings to inform staff of new procedures and other company-wide information. Collaborate with Operations, Product, Purchasing, and Sales personnel to ensure information is accurate and comprehensive.
- 1+ year of relevant experience.
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