Immigration Law Firm Intake Specialist

3 days ago


Suwanee, Georgia, United States The Ji Law Firm Full time
Job Description

The Ji Law Firm is a leading law firm specializing in corporate and family immigration law. We are seeking an experienced Intake Specialist to join our team and provide exceptional client care to our sophisticated clients.

Key Responsibilities:

  • Deliver exceptional customer service by promptly and professionally responding to client inquiries.
  • Answer the phone/qualify the lead/and convert them to paid consults with the attorney.
  • Monitor and track conversion rates from initial contact to signed contracts, identifying areas for improvement and timely communication to the owner of observations.
  • Collect and enter client information accurately into firm databases, performing data entry tasks with attention to detail.

Requirements:

  • 1-2 years of law firm experience.
  • Previous immigration experience preferred.
  • Previous experience in sales and customer service preferred.
  • Strong communication skills, both verbal and written to effectively interact with clients and team members from diverse backgrounds.
  • Strong data entry skills and attention to detail to ensure accurate and organized client information.
  • Mandatory Proficiency in Microsoft Office Suite and Windows, and the ability to quickly maneuver software and cloud-based platforms.
  • Ability to multitask and prioritize tasks effectively.
  • Eligibility to work in the US.

About the Company:

The Ji Law Firm is dedicated to helping clients navigate complex immigration processes and achieve their desired and needed legal goals. We are committed to providing exceptional client care and personalized service to our clients.



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