Legal Intake Specialist

1 day ago


Suwanee, Georgia, United States The Ji Law Firm Full time
About The Ji Law Firm

The Ji Law Firm is a dynamic and growing immigration law firm that is committed to providing exceptional client service and achieving outstanding results for our clients. We are seeking a highly organized and detail-oriented Intake Specialist to join our team and support our high-value clientele.

Job Summary

The Intake Specialist will be responsible for delivering exceptional customer service by promptly and professionally responding to client inquiries, answering the phone, qualifying leads, and converting them to paid consults with our attorneys. The ideal candidate will have strong communication skills, both verbal and written, and be able to effectively interact with clients and team members from diverse backgrounds.

Responsibilities
  • Deliver exceptional customer service by promptly and professionally responding to client inquiries.
  • Answer the phone/qualify the lead/and convert them to paid consults with the attorney.
  • Monitor and track conversion rates from initial contact to signed contracts, identifying areas for improvement and timely communication to the owner of observations.
  • Collect and enter client information accurately into firm databases, performing data entry tasks with attention to detail.
Qualifications
  • 1-2 years of law firm experience.
  • Previous immigration experience preferred.
  • Previous experience in sales and customer service preferred.
  • Strong communication skills, both verbal and written to effectively interact with clients and team members from diverse backgrounds.
  • Strong data entry skills and attention to detail to ensure accurate and organized client information.
  • Mandatory Proficiency in Microsoft Office Suite and Windows, and the ability to quickly maneuver software and cloud-based platforms.
  • Ability to multitask and prioritize tasks effectively.
  • Eligibility to work in the US.


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