Senior Claims Resolution Specialist II, Casualty

19 hours ago


Suwanee, Georgia, United States Liberty Mutual Full time
Job Summary

We are seeking a highly skilled Senior Claims Resolution Specialist II to join our team at Liberty Mutual. This role will be responsible for investigating, evaluating, and resolving complex claims, as well as managing and resolving claims within prescribed authority levels.

Key Responsibilities
  • Investigate and evaluate coverage, liability, damages, and settle claims within prescribed authority levels.
  • Recommend ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office.
  • Identify potential suspicious claims and refer to SIU and identify opportunities for third-party subrogation.
  • Prepare for and attend trials, hearings, and conferences and report to Home Office and local management on status.
  • Communicate with policyholders, witnesses, and claimants to gather information regarding claims and advise on proper course of action.
  • Respond to various written and telephone inquiries, including status reports.
  • Ensure adequacy of reserves and recommend reserve increases on cases in excess of authority.
  • Accountable for security of financial processing of claims and security information contained in claims files.
  • Responsible for managing the practices and billing activities of outside and in-house counsel.
Requirements
  • Advanced knowledge of coverage, liability, and complex claims handling procedures.
  • Experience handling bodily injury claims, with a focus on complex bodily injury claims.
  • Knowledge of state and federal laws in the adjuster's jurisdiction.
  • Full working knowledge of claims operations and procedures.
  • Strong written and oral communication skills, as well as strong interpersonal, analytical, investigative, and negotiation skills.
Preferred Qualifications
  • Bachelor's degree or equivalent experience.
  • At least 5-7 years of directly related experience.
  • Ability to obtain proper licensing as required.
About Us

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. We provide an environment focused on openness, inclusion, trust, and respect. We are committed to diversity and inclusion and offer a range of benefits to support your life and well-being.

We are an equal opportunity employer and do not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or any other basis prohibited by federal, state, or local law.



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