IT Field Support Specialist

4 weeks ago


Bothell, Washington, United States US Tech Solutions Full time
Job Description

We are seeking a highly skilled IT Field Technician to join our team at US Tech Solutions.

Key Responsibilities:

  • Investigate and resolve complex installations and maintenance matters.
  • Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
  • Resolve customer issues related to hardware installation, repair, upgrade, and maintenance.
  • Instruct customers on the operation and maintenance of systems/equipment.
  • Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
  • Act as a liaison with customers on administrative and technical matters for assigned projects.
  • Perform analysis and prepare reports on system problem trends and issues.

Requirements:

  • 5+ years of field support experience.
  • Ticket and asset management.
  • Strong hardware/software installation, support, and troubleshooting skills.
  • Experience with Windows XP, 10, and 11, Mac OS, and iOS.
  • Knowledge of networking concepts and hands-on support skills.
  • Lift and carry up to 40lbs.

Preferred Qualifications:

  • High school or G.E.D.
  • Lenovo or other vendor certifications.
  • CompTia A+, Network+/Security+ (Preferred but not required).
  • Apple training (Preferred but not required).

Work Environment:

  • Office environment.
  • Walk-up kiosk/vending and lock/network printers.
  • Data Center or Telco Closet.
  • May require weekend work for Critical and High Priority support only.
  • Will require shift work/On-call coverage.

About US Tech Solutions:

We are a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To learn more about US Tech Solutions, please visit our website.

We are an Equal Opportunity Employer and welcome applications from all qualified candidates.



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