Healthcare Services Coordinator

2 weeks ago

Scottsdale, Arizona, United States Barrow Brain and Spine Full time
Job Overview

Barrow Brain and Spine

Position: Care Coordinator

Join Our Esteemed Team

Barrow Brain and Spine is a physician-led specialty practice dedicated to neurosurgery and advanced spine treatment. Our team comprises 27 neurosurgeons and three physiatrists, collectively performing over 8,000 surgeries annually. We are a globally recognized institution that oversees the Neurosurgery Residency Program at a prominent hospital and serves a vast patient population each year.

Are You Ready to Contribute to Our Exceptional Team?

At Barrow Brain and Spine, we pride ourselves on our commitment to excellence, integrity, teamwork, and patient-centered care. These values are the foundation of our culture. If you seek a remarkable work environment focused on improving the lives of patients and team members alike, we invite you to consider this opportunity.

As a Care Coordinator, you will undertake various administrative and customer service responsibilities within the physician's office.

Key Responsibilities:

  • Register new patients in the electronic medical record (EMR) system, ensuring all demographic and insurance details are accurate prior to appointment scheduling.
  • Prepare all necessary documentation, including initial consultations, relevant notes, lab results, and imaging reports, for physician review before patient visits.
  • Manage patient records by opening chart encounters in the system, providing historical context for ongoing care.
  • Facilitate patient flow by welcoming and rooming patients efficiently.
  • Record vital signs and document assessments in the patient chart for physician evaluation.
  • Input orders and e-prescriptions, and generate clinical visit summaries.
  • Coordinate follow-up appointments as required.
  • Maintain communication with the physician's team to ensure seamless patient care.
  • Conduct clinic inventory checks and restock supplies as needed.
  • Assist in the daily operations of the clinic with minimal supervision from senior staff.
  • Support Lead Care Coordinators and Practice Operations Supervisors with various tasks as necessary.
  • Manage recall lists for physicians, create diagnostic reviews, and follow up on outstanding orders.
  • Screen incoming calls, relay messages, and schedule appointments for consultations, tests, and referrals.
  • Uphold patient confidentiality and adhere to all HIPAA regulations.
  • Ensure office equipment is functioning properly by following maintenance protocols and coordinating repairs.
  • May assist with surgical scheduling as directed by senior staff.
  • Provide coverage for other roles as requested.
  • Participate in compliance training and adhere to established guidelines.
  • Act as a representative of the practice, delivering exceptional customer service to patients, families, and visitors.
  • Perform additional duties as assigned.

Qualifications:

  • High School Diploma or GED required; Bachelor's Degree preferred.
  • 1-2 years of experience in a medical environment is essential.
  • Excellent verbal and written communication skills.
  • Strong organizational abilities and prioritization skills.
  • Dedication to providing an outstanding patient experience and fostering a culture of excellence.

Compensation and Benefits

We offer a comprehensive benefits package designed to support your well-being and that of your family, including:

  • Choice of two medical plans
  • Dental and Vision coverage
  • Short-term and long-term disability insurance, fully employer-paid
  • Basic Life/AD&D insurance, fully employer-paid
  • Voluntary Life/AD&D options for employees and dependents
  • Voluntary Critical Illness and Accident coverage
  • Generous Paid Time Off
  • Paid Holidays

Barrow Brain and Spine is committed to being an equal opportunity employer.

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