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Healthcare Customer Service Specialist

2 months ago

Scottsdale, Arizona, United States Tenet Florida Physician Services, L.L.C. Full time

Job Title: Patient Service Representative for Abrazo Parkway Clinic

Position Overview:

The Patient Service Representative plays a vital role in ensuring the smooth operation of the front office in a medical setting. This non-exempt position is essential for facilitating effective communication and service delivery within the physician practice.

Key Responsibilities:

  1. Uphold and promote the mission, vision, and values of Tenet Florida Physician Services, L.L.C.
  2. Ensure compliance with the Tenet HIPAA Compliance Plan and maintain confidentiality as per the Privacy Standards Confidentiality Agreement.
  3. Support the Tenet Corporate Compliance Program by understanding compliance responsibilities as outlined in the Code of Conduct, and adhering to relevant federal and state regulations.
  4. Welcome patients as they arrive at the practice, providing a friendly and professional first impression.
  5. Manage incoming calls, schedule appointments, confirm existing appointments, and handle rescheduling as needed.
  6. Facilitate patient check-in processes, accurately collecting demographic information and verifying insurance details.
  7. Assist with patient check-out, including referral processing and scheduling follow-ups.
  8. Collect co-payments and accurately post charges to patient accounts.
  9. Perform charge entry and manage patient balance inquiries.
  10. Disseminate information regarding office policies, procedures, and general practice information to patients.
  11. Guide patients through the enrollment process for the patient portal.
  12. Take on additional responsibilities as required to support the team and practice operations.

Qualifications:

Education: High school diploma or GED equivalent.

Experience: Minimum of one year of customer service experience, ideally within a healthcare or medical office environment.

Certifications: None required.

Note: This position is eligible for a sign-on bonus for new hires only.

Job Type: Non-Clinical/Administrative

Shift: Days