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Technical Support Specialist

2 months ago

Richmond, Virginia, United States Integrated Resources Full time
Job Title:
Technical Support Analyst 2

Job Summary:
Integrated Resources is seeking a highly skilled Technical Support Analyst 2 to provide consultative and technical support services to our clients. As a key member of our team, you will be responsible for providing timely problem resolution, system/data access, and optimal system performance.

Key Responsibilities:
  1. Provide technical support to clients via telephone, walk-in, and email.
  2. Accurately document request history and work in Help Desk Ticketing System.
  3. Installation, configuration, setup, and maintenance of desktop and laptop computer hardware and software.
  4. Triage and route advanced second and third-tier requests to the appropriate technical personnel.
  5. Provide timely resolution of problems or escalation on behalf of the user by maintaining strong working relationships with IT professionals.

Requirements:
  1. 3+ years of experience in a help desk or technical support role.
  2. Hands-on experience with ticketing systems such as Service Now.
  3. Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP).
  4. Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer.

What We Offer:
Integrated Resources offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.