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Field Service Engineer

2 months ago

New Orleans, Louisiana, United States Kongsberg Gruppen Full time
About the Role

We are seeking a highly skilled Field Service Engineer to join our team at Kongsberg Gruppen. As a Field Service Engineer, you will be responsible for providing technical support on Automation Systems delivered by Kongsberg Maritime.

Key Responsibilities
  • Provide preventative and corrective maintenance to Kongsberg control systems
  • Read and interpret drawings and controls system architecture
  • Use of a multimeter/SW tools for troubleshooting communication or loop errors
  • Understanding of Power Management Systems, generator, and governor control functionality
  • Troubleshoot and modify to HVAC and Fire & Gas control systems (Autronica)
  • Able to add or modify control logic
  • Familiar with communication protocols (profibus, TCP/IP, modbus, etc)
  • Complete and submit timesheets and expenses in a timely fashion
  • Ownership over assigned cases and/or service trips
  • Suggest improvements to our products and report needs to Service Manager or product department
  • Proactively suggest to customers available upgrades/new products while onboard
  • Carry out actions to prevent errors within our delivery and after sales deliveries
  • Support Key Support Managers with aftersales quotations
Requirements
  • Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent industry/military training
  • Knowledge of general Electrical/Electronic control system concepts such as PID controllers, filters, communication protocols.
  • Ability to produce and interpret technical documentation
  • Ability to troubleshoot low voltage electrical components, use of multimeters, etc.
  • Experience with PLC / SCADA systems and their architecture is highly desired
  • Customer service oriented
  • Able to work under pressure
  • Good communication skills and fluent in English
About Kongsberg Gruppen

Kongsberg Gruppen is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner.

Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries. Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket.

We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.