Field Service Automation Specialist
4 weeks ago
We are seeking a highly skilled Field Service Automation Engineer to join our team at Abbott Laboratories. As a Field Service Automation Engineer, you will be responsible for providing technical support and customer experience to our clients. This role requires a strong understanding of automation technology and excellent communication skills.
Key Responsibilities- Provide technical support to clients via phone and on-site visits
- Perform proactive service support activities to maintain system performance
- Apply standard troubleshooting tools or concepts to identify the real issue and its root cause
- Record accurate and timely documentation of customer complaints and the action taken to resolve the concern
- Plan and prioritize customer visits and activities to do in each account
- Prepare, schedule, and execute training events with customers to improve customer self-sufficiency
- Coordinate order, delivery, and billing of products and/or services in assigned accounts
- Responsible for Service Contract Sales at assigned accounts
- Associates Degree or equivalent experience
- 2 years of relevant experience with instrumentation utilized in a laboratory environment
- 2 years of experience interfacing with customers
At Abbott Laboratories, we offer a competitive salary and benefits package, including medical coverage, retirement savings plan, and tuition reimbursement. We are an equal opportunity employer and welcome applications from diverse candidates.
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Field Service Automation Specialist
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