Field Service Engineer

4 weeks ago


New Orleans, Louisiana, United States Kongsberg Gruppen Full time
Job Title: Field Service Engineer - Control Systems Specialist

Join Kongsberg Maritime as a Field Service Engineer - Control Systems Specialist and take on a challenging role that requires technical expertise and strong communication skills. As a key member of our Global Customer Support division, you will be responsible for providing top-notch support to our customers worldwide.

Key Responsibilities:
  • Provide preventative and corrective maintenance to Kongsberg control systems
  • Read and interpret drawings and control system architecture
  • PC competency (networking, troubleshooting, module modification)
  • Use of a multimeter/SW tools for troubleshooting communication or loop errors
  • Understanding of Power Management Systems, generators, and governor control functionality for generators and main engines
  • AC/DC electrical motors
  • Able to add or modify control logic
  • Familiar with communication protocols (CAN, 232,422,485, TCP/IP, etc)
  • Complete and submit timesheets and expenses in a timely fashion
  • Ownership over assigned cases and/or service trips
  • Suggest improvements to our products and report needs to Service Manager or product department
  • Make proactive suggestions to customers on available upgrades and new products while visiting onboard
  • Carry out actions to prevent errors within our delivery and after sales deliveries
  • Support Aftermarket Sales with aftersales quotations
Requirements:
  • Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent industry/military training
  • Knowledge of general Electrical/Electronic control system concepts such as PID controllers, filters, communication protocols
  • Ability to produce and interpret technical documentation
  • Ability to troubleshoot low voltage electrical components, use of multimeters, etc.
  • Experience with PLC / SCADA systems and their architecture is highly desired
  • Customer service oriented
  • Ability to work under pressure
  • Good communication skills and fluent in English
  • Microsoft 365 package user level
  • Hold valid Passport
  • Authorized to work lawfully in the US without company sponsorship
  • Availability to travel with short notice, after hours, holidays/weekend, for long periods both locally and internationally
What We Offer:
  • Competitive compensation packages
  • Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
  • Fully subsidized dental and vision coverage
  • Up to 5% employer match program
  • Flexibility with Paid Time Off
  • Career growth opportunities
  • Safe and collaborative culture

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries. Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.



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