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Hotel Front Desk Representative

2 months ago

Fayetteville WV USA, United States Quality inn elliotts Full time
Hotel Front Desk Clerk Job Description

We are seeking a highly skilled and enthusiastic hotel front desk clerk to join our team at Quality Inn Elliotts. As a key member of our guest services team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Welcome and register guests, manage accounts, and provide keys and room numbers.
  • Record credit card information and ensure accurate and up-to-date guest account information.
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs.
  • Handle customer complaints and work with the housekeeping staff to ensure rooms are ready for new guests.
Requirements:
  • Strong customer service skills, interpersonal skills, organizational skills, and time management skills.
  • Working knowledge of Microsoft Office and reservation management systems.
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
  • Experience answering telephone calls and troubleshooting stressful situations.
  • High school diploma or equivalent required.
Compensation:

$11 - $13 hourly