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Front Desk Supervisor
1 month ago
Sonesta ES Suites New Orleans is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest service, ensuring seamless operations, and providing leadership to our front desk staff.
Key Responsibilities:- Lead and manage the front desk team to ensure excellent guest service and efficient operations.
- Supervise and train front desk staff on hotel policies, procedures, and technology systems.
- Assist with accounting and human resources functions, including payroll, benefits, and performance management.
- Represent the hotel with guests, responding to their needs and resolving issues in a professional and courteous manner.
- Collaborate with the Operations Manager to develop and implement strategies to improve guest satisfaction, revenue, and operational efficiency.
- Ensure compliance with hotel policies, procedures, and regulatory requirements.
- High school diploma or equivalent required.
- Two years of previous hotel experience, preferably in a supervisory or management role.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work effectively in a fast-paced environment and adapt to changing circumstances.
- Proficiency in Microsoft Office and hotel property management systems.
- Valid driver's license and ability to work a flexible schedule, including evenings, weekends, and holidays.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Recognition and rewards for outstanding performance.
- Access to exclusive employee discounts and perks.
Sonesta International Hotels is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional guest experiences.
