Front Desk Host
4 weeks ago
At Mainsail Lodging & Development, we're seeking a skilled Front Desk Host to provide exceptional personalized service to our guests. As a Front Desk Host, you will be responsible for creating a unique check-in experience, assigning and escorting guests to rooms, and ensuring a seamless stay. If you're passionate about delivering top-notch customer service and have a knack for technology, we'd love to hear from you.
Key Responsibilities
- Assign and escort guests to rooms according to their preferences, paying attention to nonverbal cues to make each experience unique.
- Assist guests with their luggage and provide room quotes and upsell opportunities.
- Interact with guests, share hotel knowledge, and maintain guest confidentiality.
- Produce room keys, maintain knowledge of hotel and brand rewards, and provide local information for shopping, dining, and recreational destinations.
- Run errands for guests, make travel arrangements, and assist with coordination between Housekeeping and Front Desk.
- Verify charges, collect payment, and respond to guest inquiries.
Education & Experience
- High School diploma or higher.
- Previous hospitality experience preferred.
- Excellent customer service skills, communication skills, and ability to use technology.
Mainsail Lodging & Development is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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