Bilingual Spanish Call Center Representative

3 days ago


Buffalo, New York, United States Continental Service Group Full time
Job Summary

We are seeking a highly skilled and motivated Bilingual Spanish Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for managing and collecting delinquent accounts in a professional and courteous manner.

Key Responsibilities
  • Obtain information from consumers to determine their current financial situation and develop solutions to resolve their obligations.
  • Provide solutions to consumers to enable them to resolve their obligations administratively or voluntarily.
  • Gather proper documentation from consumers and maintain follow-up as necessary.
  • Meet daily, weekly, and monthly goals as set by management.
  • Achieve a high level of customer satisfaction through effective communication and problem-solving skills.
Requirements
  • Bilingual Spanish language skills (speaking and writing).
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Strong verbal communication skills with the ability to listen, persuade, and negotiate.
  • Intermediate computer skills to document calls and navigate software packages, databases, and the internet.
  • Strong organizational and time management skills with attention to detail.
  • Ability to work independently and as part of a team.
What We Offer
  • Award-winning benefits package.
  • Flexible schedules.
  • Growth opportunities.
  • Repeatedly named one of the Best Places to Work in Collections.
  • Two-time recipient of the Better Business Bureau's Torch Award for Ethics.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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