Bilingual Spanish Call Center Representative

2 days ago

Buffalo, New York, United States ConServe Full time
Job Summary

We are seeking a highly motivated and detail-oriented Bilingual Spanish Call Center Representative to join our team at ConServe. As a key member of our customer service team, you will be responsible for managing and collecting on delinquent accounts using a consultative approach. If you are a customer-focused, team player with excellent communication skills and a passion for helping others, we encourage you to apply.

Key Responsibilities
  • Obtain information from consumers to determine their current financial situation and provide solutions to enable them to resolve their obligations administratively or voluntarily.
  • Provide exceptional customer service and communicate effectively with consumers in a professional and respectful manner.
  • Gather proper documentation from consumers and maintain accurate records to ensure compliance with regulatory requirements.
  • Meet daily, weekly, and monthly goals as set by management to ensure high levels of productivity and performance.
  • Work collaboratively with team members to achieve shared goals and objectives.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Ability to speak and converse in Spanish and English fluently.
  • Strong verbal communication skills with the ability to listen, persuade, and negotiate effectively.
  • Intermediate computer skills to document calls and navigate software packages, databases, and the internet.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Strong organizational and time management skills with attention to detail and ability to multitask.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
About ConServe

ConServe is a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions, and government contracts. We are committed to satisfying the needs of our clients in a manner consistent with improving the human condition and fostering long-term mutually beneficial relationships.

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