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Customer Service Representative

2 months ago

Buffalo, New York, United States European Wax Center Full time

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our European Wax Center team, you will be responsible for providing exceptional phone experiences for our guests, booking reservations, confirming appointments, and handling guest concerns with professionalism and poise.

Key Responsibilities
  • Provide friendly and engaging phone interactions with guests, ensuring a lasting and memorable experience.
  • Focus on phone calls in a fast-paced environment, prioritizing tasks effectively to meet guest needs.
  • Handle escalated calls with confidence and professionalism, utilizing strong verbal communication skills to resolve issues.
  • Build effective relationships with guests and all levels of professionals, demonstrating excellent interpersonal skills and a team-oriented approach.
  • Work collaboratively with the team to achieve shared goals and objectives, demonstrating flexibility and adaptability in a dynamic environment.
Requirements
  • Ability to work well under pressure, prioritizing tasks and managing multiple phone calls simultaneously.
  • Strong verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Excellent interpersonal skills, with the ability to build rapport with guests and colleagues alike.
  • Flexibility to meet shift requirements, with a willingness to adapt to changing circumstances and priorities.