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Customer Service Liaison

2 months ago

Leominster, Massachusetts, United States Beacon Hill Full time

Beacon Hill is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service to external dealers and internal departments. Your primary focus will be on managing all assigned projects and orders, resolving problems by listening to customers, understanding sales, purchasing, manufacturing, and computer systems. You will also serve as a liaison to customer requests, tracking and troubleshooting orders from inception through completion. The ideal candidate will have two or more years of work experience in similar duties, strong analytical and problem-solving skills, excellent interpersonal, negotiation, and conflict resolution skills, and a high level of integrity and business ethics. Key responsibilities include:

* Acting as a primary customer contact for questions and troubleshooting
* Tracking and troubleshooting orders from inception through completion
* Serving as a liaison to customer requests

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Beacon Hill team member, you will have the opportunity to work in a dynamic and growing company with a hybrid work model. Apply today and take the first step towards a rewarding career in customer service.