Community Transition Liaison Case Assistant

4 weeks ago


Leominster, Massachusetts, United States Aging Services of North Central Massachusetts Full time
Job Summary

This role provides essential support to the community resources program by accompanying the Liaison on facility visits and managing complex cases.

Key Responsibilities
  • Supports the Community Transition Liaison to operate at the top of their role and responsibility.
  • Accompanies the Liaison on nursing facility visits as needed.
  • Provides additional support to the Liaison for complex cases.
  • Gathers documentation needed to assist the consumer in applying for public benefits.
  • Assists the consumer in completing and submitting housing applications.
  • Conducts clerical duties as needed by Liaison and/or Supervisor, including data entry into EOEAdesignated cloud-based data enterprise system.
  • Ensures case documentation meets the standards set forth by the Executive Office of Elder Affairs for the Community Transition Liaison Program.
  • Record all telephonic inquiries in SAMS Call Log.
  • Respond to callers making any referral for ASNCM services and programs.
Requirements
  • High School diploma or GED with 1 year of related work experience and/or interest in working with nursing facility residents including older adults or persons with disabilities who are transitioning from an institutional to a community setting.
  • Ability to independently organize work and meet deadlines.
  • Ability to multi-task in a busy environment.
  • Ability to manage constant change with a positive attitude.
  • Ability to articulate program needs and goals and make public presentations.
  • Ability to positively influence others to achieve results that are in the best interest of the organization.
Work Environment

This role requires the ability to travel throughout the state of Massachusetts in a private vehicle under all weather conditions including snow.

The ideal candidate will have the ability to work in a fast-paced environment and maintain a positive attitude in the face of change.


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