Community Transition Liaison Case Assistant
4 weeks ago
This role provides essential support to the community resources program by accompanying the Liaison on facility visits and managing complex cases.
Key Responsibilities- Supports the Community Transition Liaison to operate at the top of their role and responsibility.
- Accompanies the Liaison on nursing facility visits as needed.
- Provides additional support to the Liaison for complex cases.
- Gathers documentation needed to assist the consumer in applying for public benefits.
- Assists the consumer in completing and submitting housing applications.
- Conducts clerical duties as needed by Liaison and/or Supervisor, including data entry into EOEAdesignated cloud-based data enterprise system.
- Ensures case documentation meets the standards set forth by the Executive Office of Elder Affairs for the Community Transition Liaison Program.
- Record all telephonic inquiries in SAMS Call Log.
- Respond to callers making any referral for ASNCM services and programs.
- High School diploma or GED with 1 year of related work experience and/or interest in working with nursing facility residents including older adults or persons with disabilities who are transitioning from an institutional to a community setting.
- Ability to independently organize work and meet deadlines.
- Ability to multi-task in a busy environment.
- Ability to manage constant change with a positive attitude.
- Ability to articulate program needs and goals and make public presentations.
- Ability to positively influence others to achieve results that are in the best interest of the organization.
This role requires the ability to travel throughout the state of Massachusetts in a private vehicle under all weather conditions including snow.
The ideal candidate will have the ability to work in a fast-paced environment and maintain a positive attitude in the face of change.
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