Current jobs related to Customer Service Director - Leominster, Massachusetts - IPL
-
Customer Service Director
4 weeks ago
Leominster, Massachusetts, United States Hannaford Full timeCustomer Service Leader Job DescriptionAs a Customer Service Leader at Hannaford, you will be responsible for providing exceptional customer service and ensuring that store office functions are completed accurately and on time. You will oversee and provide fast, easy, flexible, and friendly service to customers through the achievement of Hannaford customer...
-
Customer Service Associate
4 weeks ago
Leominster, Massachusetts, United States Family Dollar Full timeCustomer Service Representative Role at Family DollarAs a valued member of our store team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers. Your key responsibilities will include greeting customers, assisting with merchandise selection, and completing cash register transactions...
-
Customer Service Representative
4 weeks ago
Leominster, Massachusetts, United States Avidia Bank Full timeAvidia Bank is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our branch, you will be responsible for providing exceptional service to our customers, handling a wide range of transactions, and identifying opportunities to expand and retain retail and business relationships.Key...
-
Customer Service Ambassador
4 weeks ago
Leominster, Massachusetts, United States Business Development Firm Full timeJob Title: Customer Care RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. As a trusted business development firm, we have been instrumental in the growth and implementation of new telecommunications options within the Worcester and Greater Boston region.Key...
-
Customer Service Representative
4 weeks ago
Leominster, Massachusetts, United States Beacon Hill Full timeCustomer Service RepresentativeAt Beacon Hill, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to external dealers and internal departments. Your primary duties will include managing all assigned projects and orders,...
-
Customer Service Representative
4 weeks ago
Leominster, Massachusetts, United States 7-Eleven Full timeKey Responsibilities: Provide prompt, efficient, and courteous customer service to ensure a positive shopping experience. Drive sales through effective communication with customers, building rapport, and making product recommendations. Maintain a clean, customer-friendly environment in the store, adhering to health and safety standards. Ring sales accurately...
-
Customer Service Representative
4 weeks ago
Leominster, Massachusetts, United States Petco Full timeKey Responsibilities:Petco is seeking a skilled Sales Associate to provide exceptional customer service and promote our pet care products. Key responsibilities include:• Providing quick and courteous service to all guests• Determining the needs of guests and sharing product knowledge to suggest the appropriate merchandise and services• Maintaining...
-
Customer Service Leader
4 weeks ago
Leominster, Massachusetts, United States Hannaford Supermarkets Full timeJob SummaryHannaford Supermarkets is seeking a skilled Customer Service Leader to oversee the front-end and service desk operations in our Leominster store. As a key member of our team, you will be responsible for ensuring exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our store.Key...
-
Customer Service Representative
4 weeks ago
Leominster, Massachusetts, United States U-Haul Full timeJob Summary:U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to customers and ensuring they receive the help they need.Key Responsibilities:Assist customers with U-Haul products and servicesUse U-Scan technology to manage rentals and...
-
Customer Service Representative
4 weeks ago
Leominster, Massachusetts, United States Avidia Bank Full timeAvidia Bank is seeking a motivated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their banking needs are met efficiently and effectively.As a Customer Service Representative, you will be the face of our bank, interacting with clients on a daily...
-
Customer Service Representative
4 weeks ago
Leominster, Massachusetts, United States Mosquito Joe Full timeAbout the RoleWe are seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will be responsible for educating them on our services, answering their questions, and establishing their service schedule for the season.Key ResponsibilitiesProvide excellent...
-
Customer Service Representative
4 weeks ago
Leominster, Massachusetts, United States Mosquito Joe Full timeAbout the RoleWe are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a key member of our team, you will be the first point of contact for our customers and responsible for educating them on our services, answering their questions, and establishing their service schedule for the season.Key...
-
Delicatessen Service Associate
4 weeks ago
Leominster, Massachusetts, United States Hannaford Full timeAt Hannaford, we strive to deliver exceptional customer experiences in our Deli department. As a Delicatessen Service Associate - Customer Experience Specialist, you will play a vital role in ensuring our customers receive the highest level of service and support. This role requires a strong passion for delivering outstanding customer experiences, a keen eye...
-
Hannaford Deli Sales Associate
15 hours ago
Leominster, Massachusetts, United States Hannaford Full timeAbout the JobThis position is ideal for individuals who enjoy working in a fast-paced environment and providing top-notch customer service. As a Deli Sales Associate at Hannaford, you will be responsible for ensuring that our prepared foods and deli service counter meet the highest standards of quality, safety, and appearance.Key ResponsibilitiesGreet and...
-
ACCS Assistant Program Director
1 month ago
Leominster, Massachusetts, United States Open Sky Community Services Full timeAbout the RoleWe are seeking a highly skilled and experienced Assistant Program Director to join our team at Open Sky Community Services. As a key member of our leadership team, you will provide clinical oversight and supervision to our integrated teams, ensuring the delivery of high-quality services to individuals served.Key ResponsibilitiesProvide clinical...
-
Leominster, Massachusetts, United States DCU Inc. Full timeJob SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at our Leominster branch. As a key member of our team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and helping them achieve their financial goals.Key ResponsibilitiesMember Service:...
-
Leominster, Massachusetts, United States DCU Inc. Full timeJob SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at our Leominster branch. As a key member of our team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and helping them achieve their financial goals.Key ResponsibilitiesIdentify Member...
-
Leominster, Massachusetts, United States U Mass Memorial Health Full timeAbout the RoleWe are seeking a highly skilled Consultation Liaison Psychiatrist to join our team at UMass Memorial Health. As a Medical Director, you will provide leadership and oversight to our psychiatric services, ensuring the highest level of care for our patients.Key ResponsibilitiesProvide psychiatric consultation services to patients admitted to...
-
Customer Experience Ambassador
1 month ago
Leominster, Massachusetts, United States Bob's Discount Furniture Full timeJob Summary: As a Guest Experience Sales Specialist at Bob's Discount Furniture, you will be responsible for providing exceptional customer service and creating a memorable shopping experience for our clients.Key Responsibilities:Engage with customers to understand their home furnishing needs and provide personalized solutions.Offer world-class customer...
-
Clinical Director, Orchard Street, 40 Hours
4 weeks ago
Leominster, Massachusetts, United States U Mass Memorial Health Full timeJob SummaryUMass Memorial Health is seeking a Clinical Director to lead our Orchard Street team. As a key member of our leadership team, you will be responsible for overseeing daily clinical operations and ensuring that our services meet the highest standards of quality and care.Key Responsibilities:Maintain standards of service consistent with DPH, Health...
Customer Service Director
1 month ago
The Director of Customer Service will lead and manage the customer service team for IPL North America, ensuring customer satisfaction by proactively managing and resolving customer issues, overseeing service processes, and collaborating with internal teams to meet business objectives.
This role requires a strong background in customer service, operations management, and leadership, preferably within the manufacturing or plastics industry.
Key Responsibilities- Lead, mentor, and develop a team of customer service professionals, fostering a culture of excellence, collaboration, and continuous improvement.
- Proactive customer management, ensuring prompt communication, transparency, and direct interaction to ensure satisfactory outcomes for both the customer and the company.
- Identify opportunities to streamline and enhance customer service processes, implementing best practices to reduce response times and improve overall efficiency.
- Establish and monitor key performance indicators (KPIs) to track team performance, customer satisfaction, and service quality.
- Cross-functional Collaboration: Collaborate with internal teams such as sales, production, supply chain, and finance to ensure seamless communication and resolution of customer-related issues.
- Build and maintain strong relationships with key customers, acting as the point of escalation for any complex issues and ensuring their needs are met.
- Analyse customer service data to identify trends, areas of concern, and opportunities for improvement. Provide regular reports to senior management on customer service metrics and performance.
- Bachelor's degree in Operations Management or a relevant field preferred.
- 8+ years of experience in customer service management or a like commercial role, with at least 3 years in a leadership role.
- Experience in the manufacturing or plastics industry is highly preferred.
- Proven ability to lead and develop high-performing teams.
- Strong problem-solving and conflict resolution skills, with a proactive approach to customer issue management.
- Excellent communication and interpersonal skills including consulting, influencing, and negotiation skills.
- Demonstrated experience in collaborating cross functionally.
- Strong analytical skills and the ability to translate data into actionable insights.
- Ability to perform consistently aligned with IPL Values.
- Available to travel as needed.
