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Technical Support Specialist

2 months ago

Kansas City, Missouri, United States Hallmark Full time

HALLMARK - Fostering Connections in a Digital Age

For over a century, Hallmark has been dedicated to uniting individuals and enhancing the relationships that hold significance. Our mission transcends the contributions of any single employee. We are currently in search of compassionate learners, strategic innovators, and passionate visionaries with diverse backgrounds and skill sets to help us navigate the next chapter of Hallmark's journey as we transition to a more digitally adept and cohesive approach that merges traditional retail with the effectiveness of online platforms. Help us envision what our future could entail.

At Hallmark, we prioritize making every employee feel valued and integrated into our community. In your daily responsibilities, we will leverage your existing skills and talents while providing leadership opportunities and showcasing various pathways for future growth.

Our commitment to our consumers and each other is reflected in our embrace of diverse backgrounds, identities, and working styles. We actively seek to foster inclusivity both within our teams and in the products we create for our retail partners and consumers. We believe that a broadly inclusive and equitable approach is essential for our future success. We are eager to welcome those who can offer fresh insights into our operations and would appreciate your perspective as a new member of our team. Growth and change are only possible when we intentionally incorporate new viewpoints – like yours.

WHO WE ARE

Chinquapin Trust Company functions as a private trust entity that oversees a sophisticated investment portfolio, financial reporting, tax compliance, and various services for its clientele. Our clients encompass individuals, partnerships, corporations, trusts, and private foundations.

POSITION SUMMARY

The IT Support Analyst is responsible for providing daily technical assistance and support to the Chinquapin Trust Company team and its clients. The ideal candidate will demonstrate a strong eagerness to learn various IT technologies, manage daily technical support requirements, and contribute significantly to special IT-related initiatives. This role offers a hybrid work environment, combining in-office presence with remote work based on current IT demands and projects.

PRIMARY RESPONSIBILITIES

  • Installing and configuring software on both workstations and servers.
  • Preparing and setting up laptops, monitors, docking stations, and other essential equipment for new employees.
  • Providing technical support to team members and clients both on-site and remotely, utilizing various access methods.
  • Developing and maintaining technical procedures and documentation.
  • Collaborating with software and hardware vendors to resolve product-related issues.
  • Assisting team members and clients in understanding key application functionalities.

REQUIRED QUALIFICATIONS

To be considered for this position, candidates must possess:

  • A minimum of 2 years of experience delivering technical support to end-users.
  • Proficiency in Microsoft Windows and Microsoft 365 applications (Excel, Word, PowerPoint, Teams, etc.).
  • Experience with macOS and iOS, including skills in application installation, troubleshooting permissions issues, and applying software updates.
  • Familiarity with programming/scripting languages such as C# .NET, Java, Python, or JavaScript.
  • Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
  • The ability to work independently.

PREFERRED QUALIFICATIONS

Candidates with the following qualifications will be given preference:

  • Understanding of database management and SQL report development.
  • Strong analytical skills and the capacity to think critically when troubleshooting technical challenges.
  • Previous experience in a similar role.
  • Background in a financial services environment.
  • Excellent verbal and written communication skills, with the ability to clearly convey technical information to non-technical audiences.
  • Exceptional customer service abilities.

Interested candidates should follow the application instructions provided.

Hallmark is committed to equal opportunity employment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally protected status.

Benefits and Community Engagement

We offer competitive healthcare and paid time off, remote work options, flexible schedules, parental leave, support for professional development, and employee assistance programs to promote overall well-being. We also recognize that the concept of benefits extends beyond traditional offerings. From volunteering for skills-based projects to supporting families and communities in need, Hallmark provides numerous opportunities for employees to give back. We encourage all employees to engage in initiatives that enhance their communities, whether through volunteering, project coordination, or other contributions that enrich the neighborhoods we serve.