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Aftermarket Services Manager

2 months ago

Torrance, California, United States Czinger Full time


Founded in 2019 by visionary leaders Kevin Czinger and Lukas Czinger, Czinger Vehicles is a groundbreaking performance automotive brand based in Los Angeles, redefining the future of vehicle design and manufacturing.

With a commitment to innovative, proprietary technology, Czinger creates vehicles that combine exceptional performance with striking aesthetics, representing a significant shift in the manufacturing landscape and the integration of human-AI design within a sustainable framework.

The flagship model, the 21C hypercar, has garnered international acclaim for its unparalleled performance and the cutting-edge design and manufacturing technologies it showcases.

This remarkable vehicle embodies over 550 patents related to A.I.-driven generative design, materials science, additive manufacturing, and assembly processes.

Such pioneering technology and top-tier engineering have enabled the 21C to achieve record-setting production lap times at renowned tracks.

As a company, Czinger merges deep technological expertise with consumer product innovation and performance branding.
Czinger Vehicles values talent and is recognized globally for its exceptional team.
The Aftermarket Services Team is dedicated to fostering a positive customer experience that enhances retention and brand loyalty.

The Aftermarket Services Manager will oversee the leadership and performance of team members across both technical and administrative domains.

This role operates at the critical junction of technical and business operations.

The Aftermarket Services Manager is responsible for driving the aftermarket business, providing leadership across the service center, parts distribution, and administrative functions, while maintaining robust communication with department heads.

The ideal candidate is analytical, possesses a positive attitude, and demonstrates a strong willingness to learn. Comfort with financial oversight and P&L responsibilities is essential. Proficiency with various IT tools and systems is expected. The candidate should be pragmatic in managing escalations within legal frameworks. As a dynamic leader, effective communication across teams is crucial. A proactive and methodical approach to understanding the repair process is necessary, along with the ability to translate variations in repair activity and productivity into actionable solutions to maintain service delivery timelines.

Key Responsibilities:

  • Ensure consistent service lead times and quality of repairs.
  • Act as the primary liaison between Czinger Vehicles and the retail dealer network service personnel.
  • Manage resource capacity (both technical and non-technical) at each stage of the repair process, supported by a clear and collaborative decision-making framework.
  • Master the management of physical flows, system/ERP processes, and reporting to identify any deviations.
  • Anticipate seasonal fluctuations in repair activity based on historical data.
  • Enhance the skills and versatility of technical resources through targeted training.
  • Master the various aspects of the repair process, including flow management, work in progress, batch processing, priority management, and standardization.
  • Ensure strict adherence to established procedures, quality monitoring, and technical guidelines.
  • Identify improvement opportunities and implement corresponding processes, including best practices from different markets.
  • Maintain the organization of the dealer workshop, including facilities, equipment, and tools.
  • Monitor daily repair activity and performance metrics (service rates, productivity, and repair quality).
  • Stay informed about all relevant federal, state, and local regulations affecting operations.
  • Implement a shared decision-making process understood by all teams to initiate necessary corrective actions for sustained performance.
  • Facilitate market communication across the decentralized network; collaborate with local delegates and oversee network activity.

Qualifications:
To excel in this role, candidates must meet the following requirements:

Education/Experience:

  • A minimum of 5 years of experience in an Automotive After Sales Service Manager or Director role.
  • Exceptional communication skills; multilingual abilities are advantageous.
  • Ability to work independently and collaboratively, demonstrating accountability and integrity.
  • A strong desire for continuous learning and professional growth.
  • Meticulous attention to detail, with the ability to manage multiple tasks and meet deadlines.
  • Experience in recruitment processes.
  • Strong interpersonal and communication skills, both verbal and written.
  • A customer-centric approach with a high level of professionalism, capable of engaging with diverse groups.

Mathematical Skills:

  • Proficient mathematical abilities.

Reasoning Skills:

  • Ability to apply common sense and follow instructions in both written and verbal forms.
  • Strong analytical and management capabilities.
  • Flexibility in working with leadership across all organizational levels.
  • Ability to utilize appropriate methods to address issues in various situations.

Software Proficiency:

  • Experience with Oracle, TeamCenter, and Siemens NX is required.
  • High-level proficiency in Microsoft applications, including Word, Excel, PowerPoint, and Outlook.

Compensation Package:


Comprehensive Benefits:

Enjoy a competitive salary, equity plan, and performance-based bonuses that reflect your contributions.


Health and Wellness:
Benefit from paid vacation, sick leave, and company holidays, including a year-end shutdown for recharging. Paid parental leave is also provided to support family bonding time.

Professional Development:
We are dedicated to your growth.

Access reimbursement opportunities for learning and development initiatives, empowering you to enhance your skills and achieve peak performance.


Inclusive Work Environment:
Join a collaborative and dynamic workplace within a fast-paced, mission-driven organization.

Together, we are transforming the traditional manufacturing industry, embracing diversity, and fostering innovation to minimize our environmental impact through the integration of people and technology.

Czinger Vehicles Inc. is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable laws.
Disclosures:


In response to business changes, it may be necessary to adjust, add, or modify certain duties and responsibilities, or to reassign you to a different position.

You may occasionally be asked to work on special projects or assist with other tasks. Your cooperation and assistance in these additional responsibilities are expected. Czinger Vehicles Inc. is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable laws.