Patient Support Specialist

1 week ago

Bend, Oregon, United States St. Charles Health System Full time

Typical pay range:
$29.08

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION



POSITION TITLE:
Patient Support Specialist

REPORTS TO: SCMG Ambulatory Call Center Supervisor

DEPARTMENT: St. Charles Medical Group



OUR VISION:
Creating America's healthiest community, together.



OUR MISSION:
In the spirit of love and compassion, better health, better care, better value



OUR VALUES:
Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: St. Charles Medical Group encompasses practices in three Central Oregon counties and numerous specialties including family care, internal medicine, obstetrics and gynecology, pediatrics, immediate/urgent care, cardiology, pulmonology, rheumatology, general surgery, cancer care, and sleep medicine. The One Call department supports clinical departments by providing incoming phone call support, scheduling, and registration activities. We encourage collaboration between clinical and non-clinical staff to assure we are providing our community with comprehensive and compassionate health care.



POSITION OVERVIEW:
The Patient Support Specialist delivers telephone and digital assistance for patients, their representatives, and healthcare provider offices. This role necessitates extensive knowledge of various scheduling protocols and procedures, including intricate scheduling scenarios and patient pathways. Patient Support Specialists manage appointment and procedure scheduling using electronic systems while adhering to diverse practice protocols across numerous specialty clinics. They review referral information to ensure precision in scheduling; address potential issues, clarify or gather any missing details, and coordinate the schedules of providers, nurses, examination rooms, and equipment. This position does not directly oversee any other caregivers.



ESSENTIAL FUNCTIONS AND DUTIES:


Pre-registers patients in the electronic health record system, accurately collecting patient demographics, insurance details, and may collect required co-payments.

Conducts real-time eligibility checks for insurance benefits. Updates databases and patient profiles to reflect the most current contact information.

Responsible for processing and routing a high volume of diverse patient telephone calls accurately in accordance with established protocols.

Ensures accurate scheduling of patient appointments across multiple service lines following established protocols that enhance patient experience, physician satisfaction, and scheduling efficiencies.


Communicates patient and provider requests and responds accurately using the appropriate procedures for contacting clinics and/or clinic staff.


Utilizes advanced active listening skills to manage special and priority calls such as urgent and emergent conditions in accordance with established protocols.



Addresses, deescalates, or appropriately routes patient complaints or concerns.

Accesses and maintains all department-specific files, programs, and recall systems.

Actively participates in achieving organizational and departmental goals.

Ability to work collaboratively as part of a Care Team with providers and clinical staff.

Supports the vision, mission, and values of the organization in all respects.


Champions continuous improvement principles with energy and enthusiasm, functioning as a change advocate.

Ensures a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality.


Complies with all applicable laws, regulations, policies, and procedures, supporting the organization's corporate integrity efforts by acting ethically and appropriately, reporting known or suspected violations, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: High school diploma or GED.

Preferred: N/A

LICENSURE/CERTIFICATION/REGISTRATION:

Required: N/A

Preferred: N/A

EXPERIENCE:

Required: Minimum one (1) year of paid customer service work experience.

Preferred: One (1) year of clerical support in a healthcare setting or one (1) year call center experience.



PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.



ADDITIONAL POSITION INFORMATION:

Must adapt quickly to frequent process changes and improvements.

Is reliable, engaged, and provides feedback to improve processes and policies.

Attends all department, team, and company meetings as required.


Responds to all customer and emergency calls in a confident, rapid, accurate, pleasant, and professional manner while maintaining composure in emergency situations.

Requires exceptional critical thinking and analytical skills with the ability to work under minimal supervision.

Requires strong communication, customer service, and interpersonal skills along with telephone etiquette.

Ability to prioritize workflow according to pre-set instructions.

Must have excellent communication and organizational skills with the ability to interact with a diverse population and professionally represent St. Charles Health System with internal and external sources.

Strong teamwork and collaborative skills.

Ability to multi-task and work independently.

Attention to detail.

Performs basic math calculations.

Performs intermediate to advanced math analysis and statistics.

Intermediate ability and experience in computer applications, specifically electronic medical records systems, MS Office, MS Teams, and Excel.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours:

40

Caregiver Type:
Regular

Shift:
First Shift (United States of America)

Is Exempt Position?
No

Job Family:

REPRESENTATIVE

Scheduled Days of the Week:
Monday-Friday

Shift Start & End Time:
8am-5pm

  • Patient Scheduling Specialist

    2 weeks ago

    Bend, Oregon, United States Praxis Health Full time

    Position Overview: Praxis Health is seeking a dedicated Patient Scheduling Specialist to join our dynamic front office team. This role is essential in ensuring that our patients receive timely and effective care. We are looking for an individual who is quick to learn, detail-oriented, and possesses a strong work ethic. If you are someone who excels in a...

  • Patient Care Scheduling Specialist

    2 weeks ago

    Bend, Oregon, United States Praxis Health Full time

    Praxis Health is seeking a dedicated Patient Care Scheduling Specialist to join our dynamic front office team. This role is essential in ensuring that our patients receive the quality care they deserve. The position primarily involves behind-the-scenes operations, with most patient interactions occurring over the phone. As a key representative of our clinic,...

  • Patient Referral and Authorization Specialist

    1 week ago

    Bend, Oregon, United States Praxis Health Full time

    Position Overview:We are seeking a dedicated Patient Referral and Authorization Specialist to join our dynamic team at Praxis Health. This role is crucial in supporting our expanding operational needs. Key Responsibilities:In this position, you will be responsible for navigating the complexities of insurance communication, a vital skill in the healthcare...

  • Patient Financial Operations Specialist

    6 days ago

    Bend, Oregon, United States The Center Orthopedic and Neurosurgical Care and Research Full time

    Job SummaryThe Center Orthopedic & Neurosurgical Care and Research is seeking a highly skilled Patient Financial Services Specialist to join our team. As a key member of our financial operations department, you will play a critical role in ensuring the smooth processing of patient financial transactions.Key ResponsibilitiesReview and work queues in relation...

  • Veterinary Emergency Assistant/Patient Care Specialist

    3 days ago

    Bend, Oregon, United States Veterinary Referral Center of Central Oregon Inc Full time

    Job SummaryThe Veterinary Referral Center of Central Oregon Inc is seeking a highly skilled and compassionate Veterinary Emergency Assistant/Patient Care Specialist to join our team. As a key member of our Emergency Department, you will provide exceptional patient care and support to our veterinarians and clients.Key ResponsibilitiesPatient CareProvide safe...

  • Culinary Support Specialist

    2 weeks ago

    Bend, Oregon, United States Cascade Lakes Brewery Full time

    Position OverviewCascade Lakes Brewing is seeking a dedicated Culinary Support Specialist to join our dynamic kitchen team.The Culinary Support Specialist plays a crucial role in assisting kitchen staff with meal and ingredient preparation. Key responsibilities include:Executing tasks as outlined by the Head Chef or kitchen managerOrganizing and labeling...

  • Medical Support Specialist

    4 days ago

    Bend, Oregon, United States Actalent Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Medical Support Specialist to join our team at Actalent. As a Medical Support Specialist, you will play a critical role in supporting our healthcare professionals and ensuring the smooth operation of our medical facilities.Key Responsibilities:Room preparation and maintenanceChart preparation...

  • Patient Financial Operations Specialist

    6 days ago

    Bend, Oregon, United States The Center Orthopedic and Neurosurgical Care and Research Full time

    Job SummaryThe Center Orthopedic & Neurosurgical Care and Research is seeking a highly skilled Patient Financial Services Specialist to join our team. As a key member of our financial operations team, you will play a critical role in ensuring the smooth processing of patient financial transactions.Key ResponsibilitiesFinancial Transaction Processing: Review...

  • Administrative Support Specialist

    1 week ago

    Bend, Oregon, United States Pilot Butte Full time

    Position Overview:Pacific Retirement Services is a prominent organization in the senior living sector, seeking a dedicated full-time Administrative Support Specialist to enhance our Community Housing team. This role is essential in providing clerical support and fostering a welcoming atmosphere for residents, guests, and staff.Key Responsibilities:Ensure...

  • Administrative Support Specialist

    2 weeks ago

    Bend, Oregon, United States PRS Management, Inc. Full time

    Position Overview PRS Management, Inc., a prominent entity in the senior living sector, is in search of a dedicated Administrative Support Specialist to enhance our Community Housing team. This role is essential in delivering clerical support and fostering a welcoming atmosphere for residents, visitors, and staff alike. Key Responsibilities: Uphold strong...

  • Administrative Support Specialist

    1 week ago

    Bend, Oregon, United States Pilot Butte Full time

    Position Overview:Pacific Retirement Services is a prominent organization in the senior living sector, currently seeking a dedicated Administrative Support Specialist to enhance our Community Housing team. This role is essential in providing clerical support and fostering a welcoming atmosphere for residents, visitors, and staff at our facilities.Key...

  • Administrative Support Specialist

    2 weeks ago

    Bend, Oregon, United States Pilot Butte Full time

    Position Overview:Pilot Butte Retirement Centers I & II is seeking a dedicated full-time Administrative Support Specialist to enhance our Community Housing team. This role is essential in providing on-site administrative support, fostering a welcoming atmosphere for residents, visitors, and staff.Key Responsibilities:Ensure compliance with U.S. Department of...

  • Administrative Support Specialist

    2 weeks ago

    Bend, Oregon, United States PRS Management, Inc. Full time

    Position Overview PRS Management, Inc., a prominent entity in the senior living sector, is looking for a dedicated Administrative Support Specialist to become an integral part of our Community Housing team. This role will involve providing essential clerical support to enhance the living experience for residents, guests, and staff. Key Responsibilities: ...

  • Client Support Specialist

    2 weeks ago

    Bend, Oregon, United States Almost Family Full time

    Position Overview:Almost Family, LLC is on the lookout for a dedicated and customer-focused individual to join our team as a Client Support Specialist. This full-time position is designed for someone who thrives in a dynamic environment and is committed to delivering outstanding service to our clients. The ideal candidate will have strong communication...

  • Bilingual Housing Support Specialist

    1 week ago

    Bend, Oregon, United States NeighborImpact Full time

    Job OverviewPosition: Bilingual Housing Support SpecialistAs a Bilingual Housing Support Specialist, you will play a crucial role in advocating for individuals and families in need of housing assistance. This position is dedicated to providing tailored case management services that empower clients on their path to achieving stable housing and...

  • Patient Scheduling Coordinator

    2 weeks ago

    Bend, Oregon, United States St. Charles Health System Full time

    Typical pay range: $28.51 hourly, varies on experience. ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION POSITION TITLE: Cancer Center Appointment Coordination Specialist REPORTS TO: Cancer Center Operations Manager DEPARTMENT: St. Charles Cancer Center OUR VISION: Creating America's healthiest community, together. OUR MISSION: In the spirit of love and compassion,...

  • Secondary Education Support Specialist

    1 week ago

    Bend, Oregon, United States Oregon Family School Full time

    Position OverviewSalary: Based on qualifications and experienceOregon Family School is seeking a dedicated and enthusiastic Secondary Education Support Specialist to assist students in grades 9 through 12 within our innovative charter institution. This role encompasses a blend of both in-person and remote responsibilities, which may include:Evaluating...

  • Sales Support Specialist

    2 weeks ago

    Bend, Oregon, United States Anheuser-Busch Full time

    Company Overview:Anheuser-Busch is a leading beverage company with a rich heritage and a commitment to innovation. We are dedicated to creating a future filled with possibilities and opportunities for our employees and communities.Position Summary:Are you a high-energy individual with a passion for sales? As a Sales Support Specialist, you will play a...

  • Healthcare Support Specialist, Praxis Endocrinology Services Northwest

    2 weeks ago

    Bend, Oregon, United States Praxis Health Full time

    Join Our Team at Praxis Endocrinology Services Northwest! We are seeking enthusiastic and compassionate Healthcare Support Specialists who excel in interpersonal interactions to become part of our dedicated team. Key Responsibilities: Collaborate with the healthcare team to assist physicians/providers in delivering exceptional patient care. Capture and...

  • Student Support Specialist for Redmond Campus Operations

    6 days ago

    Bend, Oregon, United States COCC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Student Support Specialist to join our team at COCC. As a Student Support Specialist, you will provide exceptional customer service and support to students, staff, and faculty on the Redmond campus.Key ResponsibilitiesProvide customer service and support to students, staff, and faculty on the...