Urology Office Coordinator

3 weeks ago


New Port Richey, Florida, United States Advanced Urology Institute LLC Full time
Job Title: Patient Service Representative

We are seeking a highly skilled and organized Patient Service Representative to join our team at Advanced Urology Institute LLC. As a Patient Service Representative, you will be responsible for providing exceptional customer service and ensuring a seamless patient experience.

Key Responsibilities:
  • Welcoming and greeting patients and visitors in a professional and courteous manner.
  • Managing the front desk area, including maintaining a clean and organized environment.
  • Registering new patients and updating existing patient demographics, including collecting personal and financial information.
  • Collecting outstanding patient balances and processing payments.
  • Obtaining referrals and authorizations as required.
  • Scanning incoming faxes, consents, reports, and other patient information into patient charts.
  • Generating batch transmittal reports for each day.
  • Facilitating patient flow by notifying providers and clinical staff of patient arrivals and communicating with patients and staff.
  • Scheduling follow-up services and office visits for patients.
  • Responding to patient inquiries in a courteous and professional manner.
  • Maintaining medical office supplies and equipment, including ordering and monitoring inventory.
  • Protecting patient confidentiality by securing protected health information (PHI) and logging off computers when unattended.
  • Ensuring proper handoff of responsibilities upon task completion.
  • Meeting established attendance criteria and starting work promptly.
Requirements:
  • High school diploma or equivalent required; some college work preferred.
  • Minimum 1-3 years of customer service experience, preferably in a medical office setting.
  • Basic knowledge of CPT procedure coding and ICD-10 diagnostic coding preferred.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.


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