Commercial Lines Account Manager
6 days ago
We are seeking a highly skilled and experienced Commercial Lines Customer Service Representative to join our team at Flex Employee Services. As a key member of our team, you will be responsible for providing exceptional customer service to our commercial clients, handling policy changes, billing inquiries, and answering general policy questions.
Key Responsibilities:
- Provide exceptional customer service to commercial clients via phone and in-person interactions
- Handle policy changes, billing inquiries, and answer general policy questions
- Interact with HawkSoft agency management system to process new business policy declarations, renewal policy declarations, policy changes, cancellations, etc.
- Administer an existing commercial book of business, focusing on handling small accounts and supporting larger commercial accounts
- Provide personal lines customer service duties for account rounding of commercial clients and large personal lines book of business
- Participate in team office meetings to review new accounts, policies, office improvements, customer challenges, and recent customer claims
Opportunities for Advancement:
As a Commercial Lines Customer Service Representative, you will have the potential for future advancement and additional job title/duties, including:
- Large Commercial Account Manager: preparing, offering, and conducting annual account reviews with customers
- Social Media Liaison: assisting the agency owner in social media content, posting, and web-development meetings
- Claims Liaison: receiving notice of customer claims, making initial contact with affected customers, working with insurance company claims adjusters, and ensuring a positive claims experience
Benefits:
We offer a competitive salary range of $62,400-$72,800, depending on experience, and a comprehensive benefits package, including group health policy, group life & disability policy, profit-sharing plan, and paid vacation days.
Location:
Our office is located in Portland, Oregon 97223, and we require current insurance licensure for this role.
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