Commercial Lines Account Manager

6 days ago


Portland, Oregon, United States Flex Employee Services Full time
Job Title: Commercial Lines Customer Service Representative

We are seeking a highly skilled and experienced Commercial Lines Customer Service Representative to join our team at Flex Employee Services. As a key member of our team, you will be responsible for providing exceptional customer service to our commercial clients, handling policy changes, billing inquiries, and answering general policy questions.

Key Responsibilities:

  • Provide exceptional customer service to commercial clients via phone and in-person interactions
  • Handle policy changes, billing inquiries, and answer general policy questions
  • Interact with HawkSoft agency management system to process new business policy declarations, renewal policy declarations, policy changes, cancellations, etc.
  • Administer an existing commercial book of business, focusing on handling small accounts and supporting larger commercial accounts
  • Provide personal lines customer service duties for account rounding of commercial clients and large personal lines book of business
  • Participate in team office meetings to review new accounts, policies, office improvements, customer challenges, and recent customer claims

Opportunities for Advancement:

As a Commercial Lines Customer Service Representative, you will have the potential for future advancement and additional job title/duties, including:

  • Large Commercial Account Manager: preparing, offering, and conducting annual account reviews with customers
  • Social Media Liaison: assisting the agency owner in social media content, posting, and web-development meetings
  • Claims Liaison: receiving notice of customer claims, making initial contact with affected customers, working with insurance company claims adjusters, and ensuring a positive claims experience

Benefits:

We offer a competitive salary range of $62,400-$72,800, depending on experience, and a comprehensive benefits package, including group health policy, group life & disability policy, profit-sharing plan, and paid vacation days.

Location:

Our office is located in Portland, Oregon 97223, and we require current insurance licensure for this role.



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