Patient Access Coordinator
16 hours ago
At LCMC Health, we're committed to delivering exceptional patient care with heart. As a Patient Access Representative, you'll play a vital role in ensuring our patients receive the best possible care.
Key Responsibilities:- Provides Assistance to Patients:
- Greet patients, guests, and family members with a warm and courteous demeanor.
- Schedule patients for services with the appropriate provider at the desired time.
- Analyze patient information to determine if an account already exists.
- Create an account for patients who present for services, including walk-in, non-scheduled, and emergency services.
- Register patients by entering accurate demographic, financial class, and insurance information.
- Initiate bed placement, reservation, transfer, and/or discharge based on requests from clinical providers.
- Assist patients with understanding their financial obligations and setting up payment arrangements.
- Completes the Patient Registration and Admissions Process:
- Request and document patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information.
- Ensure patient/guarantor sign all applicable documentation, such as consents and financial assistance loan application.
- Scan ID, insurance cards, orders, authorization information, etc. to patient's account.
- Perform insurance verification tasks, including running automated eligibility response and completing notification of admission.
- Performs Financial Analysis of Each Case:
- Inform patient/guarantor of liability due, including prior balances and estimates for scheduled service.
- Attempt to collect payment.
- Refer to financial counseling as needed.
- Provides Excellent Customer Service:
- Promote a customer-centered experience by performing all functions in a warm and courteous manner.
- Answer incoming calls and transfer calls to appropriate areas of the department.
- Provide directions to applicable areas of interest.
- Schedule and reschedule appointments for patients as needed.
- 2 Years of Experience in Customer Service/Healthcare.
- High School Diploma/GED or Equivalent Or 2 Years of applicable experience in lieu of education.
LCMC Health is a community-driven healthcare organization that values authenticity, originality, equity, inclusion, and a little 'come on in' attitude. We believe in delivering healthcare with heart, giving people a reason to smile, and putting a little love in our work. Our mission is to bring the best possible care to every person and parish in Louisiana and beyond.
Our Culture:- Deliver healthcare with heart.
- Give people a reason to smile.
- Put a little love in your work.
- Be honest and real, but with compassion.
- Bring some lagniappe into everything you do.
- Forget one-size-fits-all, think one-of-a-kind care.
- See opportunities, not problems - it's all about perspective.
- Cheerlead ideas, differences, and each other.
- Love what makes you, you - because we do.
You are welcome here.
LCMC Health is an equal opportunity employer. We value diversity and inclusion in the workplace and are committed to creating a welcoming environment for all employees.
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