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On-site Zoom Audio Visual Specialist
2 months ago
Position Summary: The On-site Zoom Audio Visual Specialist will primarily engage in Zoom Room project activities. During periods of low activity, assistance may be required with Zoom Phone tasks. Candidates should possess a foundational understanding to operate independently from day one, while specific knowledge regarding the client's internal processes will be imparted.
Key Responsibilities:
- Troubleshooting and providing user support for Zoom Rooms and general inquiries related to Zoom.
- Training and assisting Level 1 and other technical personnel.
- Offering executive support and training to administrative staff as necessary.
- Monitoring events and providing proactive support, including configuration, updates, and system optimization.
- Validating new software and hardware, including beta testing.
- Escalating issues to Zoom Engineering when identified as software-related problems.
- Documenting and reporting issues, including case tracking and regular reporting.
- Installing, repairing, and configuring Zoom Rooms.
- Reviewing audiovisual and mechanical & electrical line drawings for new Zoom Rooms.
- Documenting and managing inventory of Zoom Room and Phone equipment.
- Provisioning approved hardware as per client specifications.
- Creating and setting up Zoom Room account profiles.
- Assisting as Tier 1 support for networkable Zoom and Crestron devices that may be offline during validation.
- Conducting site surveys during the transition from audiovisual integrators to ensure readiness for validation.
- Performing functional validation of each Zoom Room to confirm online status, firmware updates, correct configuration, and operational features.
- Assisting with the Zoom Phone rollout as time allows.
- Proficiency in Zoom Room.
- Familiarity with Zoom Phone (preferred).
- Experience with Zoom Portal.
- Understanding of video, audio, and control line drawings.
- Knowledge of mechanical and electrical drawings.
- Comprehensive understanding of the IT industry and business requirements.
- Familiarity with the audiovisual and video collaboration sectors.
- Strong verbal and written communication skills.
- Ability to collaborate effectively to overcome challenges.
- Capability to prioritize tasks based on urgency and importance.
- Proficient in troubleshooting, identifying, and resolving issues.
Physical Requirements: Must be physically fit, with lifting capabilities.
Position Type: Full-time, 40 hours per week.
Required Experience: Background in Telephony Infrastructure Engineering or a similar role.
Additional Qualifications: Must possess a full clean driving license and passport.
