Audio-Visual Systems Engineer

4 days ago

San Francisco, California, United States Maxonic Full time

Job Title: Audio-Visual Engineer

Job Type: Contract

Job Location: San Francisco, CA or Los Angeles, CA or Bellevue, WA or Atlanta, GA or Chicago, IL or Dallas, TX

Work Schedule: Hybrid 3 days in office

Pay Rate: $45/hr on W2 and $55/hr to $58/hr on C2C

We are seeking an experienced Audio-Visual Engineer to aid in the design, buildout, maintenance, and support of conference rooms and specialized AV systems built around MS Teams. Our goal is to enhance the employee experience by modernizing our video conferencing systems for the hybrid world.

Responsibilities:

  • Support the AV environment in our global offices and warehouse, driving global AV standards and handling escalated AV break-fix issues.
  • Aid in solution design, work on office build outs, and provide necessary support under our global support model.
  • Help the team improve efficiency, service delivery, and the end-user experience.
  • Standardize our systems and practices, and possess a passion for AV technology.
  • Represent AV across IT, partnering closely with Workplace, Information Security, and other internal stakeholders.
  • Exhibit quality leadership, critical thinking, and curiosity while problem-solving, contributing to a collective solution-oriented attitude, and maintaining foresight of effective communication.

Qualifications:

  • 3+ years of AV Engineering experience in MS Teams and Poly required.
  • 2+ years of VoIP/Telephone experience in RingCentral, Zoom Phone, or 8x8 ideal.
  • Proven IT AV Support experience interfacing with end-users to fix technical issues, performing preventative maintenance, and improving related processes.
  • Proven first-response experience troubleshooting AV systems, providing end-user training, and providing technical support for corporate events.
  • Proven experience helping with large-scale roll-outs, deploying/installing new solutions, and/or improving operational workflows.
  • Strong knowledge of modern AV fundamentals, signal flow, network protocols, and IT administration.
  • Strong verbal and written communication, experience with data analysis, reports, and presentations.
  • 5+ years as an audio-visual technician/specialist for a corporate enterprise company or AV integration company to corporate clients.
  • Proven L2 troubleshooting of corporate AV systems towards diagnosis, remediation/escalation, and root-cause analysis.
  • Proven L2 system admin ability to navigate admin tools and configure/test changes for both hardware systems and related SaaS platforms.
  • Experience with opening new offices, managing AV integrators in design meetings and on scope deliverables, and performing system commissioning.
  • Experience with AV design, CAD drawings, deciphering schematics, performing design mark-ups, and illustrating ideas in a visual manner.
  • Experience with scaling new processes and creating efficiencies, leading efforts to improve work streams and conduct operational training.
  • Showcased L3 ability to plan mitigation for deep-rooted and/or systemic problems and drive new solutions/enhancements at scale.
  • Familiar knowledge with Apple OS and Windows OS as it applies to corporate AV systems, imaging/provisioning, capturing logs, and using the Microsoft Suite.
  • Familiar knowledge with AV hardware: Crestron or Poly, including their product line, navigating internal settings, installing firmware, and uploading code.
  • Familiar knowledge with software MS Teams, Google Suites, Poly Lens.

About Maxonic:

Maxonic has been at the forefront of connecting candidate strengths to client challenges since 2002. Our award-winning team of recruiting professionals are specialized by technology, great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.

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