Audio Visual Specialist
4 days ago
At ICONMA, we are seeking an experienced Audio Visual Technician to join our team in Foster City, CA. As an Audio Visual Technician, you will be responsible for providing technical support for all client internal audio visual equipment, including conference room displays, cameras, microphones, speakers, controllers, and cabling.
Key Responsibilities:- Provide support for all client internal audio visual equipment, including conference room displays, cameras, microphones, speakers, controllers, and cabling.
- Provide production support for meetings and live streams, including All Hands, Executive Meetings, and Webinars.
- Maintain AV support ticket queue, prioritizing urgent tickets with excellent follow-up.
- Perform physical sweeps of conference rooms and digital signage to verify functionality.
- Evaluate and implement new hardware and software solutions.
- Troubleshoot issues in real-time during live events both in person and remotely.
- Create and maintain documentation for internal team processes and user-facing support articles.
- Excellent verbal and written communication skills.
- 4+ years in a similar audio visual or IT support role.
- 2+ Years of Experience running live company events streamed to multiple locations.
- Ability to maneuver tight spaces and lift up to 50 pounds.
- Experience managing Zoom Rooms and relevant conferencing hardware.
- Familiarity configuring iOS, macOS, or other meeting room controllers.
- Basic knowledge of networking concepts and troubleshooting connectivity issues.
- Basic knowledge of Windows and macOS troubleshooting as it relates to conferencing and company events.
- Experience providing white glove executive support preferred.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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