Onsite Project Engineer

2 months ago


San Mateo, California, United States Inizio Partners Full time

About the Job

Inizio Partners, a top-rated business consulting and IT staffing firm, is seeking a skilled Onsite Project Engineer to join our team. As a key member of our team, you will be responsible for delivering high-quality Zoom Room projects and providing exceptional technical support to our clients.

Key Responsibilities:

  • Troubleshooting and User Support: Provide timely and effective support to clients experiencing issues with Zoom Rooms and general Zoom inquiries.
  • Training and Support: Train and support Level 1 technical staff and executive administrators on Zoom Room operations and best practices.
  • Executive Support: Offer executive-level support and training to administrative staff as needed.
  • Monitoring and Reporting: Monitor events, record and report issues, and provide weekly/monthly reporting to stakeholders.
  • Proactive Support: Perform proactive support tasks, including monitoring, configuration, updates, and system optimization.
  • Validation and Escalation: Validate new software and hardware, including beta releases, and escalate issues to Zoom Engineering as needed.
  • Installation and Configuration: Install, repair, and configure Zoom Rooms, including A/V and M&E line drawings.
  • Documentation and Inventory: Document and inventory Zoom Room and Phone appliances.
  • Provisioning and Setup: Provision customers-approved hardware and create/set up Zoom Room account profiles.
  • Tier 1 Support: Assist as Tier 1 for networkable Zoom and Crestron appliances that may be offline during validation.
  • Site Surveys and Validation: Perform site surveys during the handoff from the A/V integrator to ensure rooms are complete and ready for validation.
  • Functional Validation: Perform functional validation of each Zoom Room to ensure the room account is online, appliances are updated, and all Zoom Room features are operational.
  • Zoom Phone Rollout: Assist with the Zoom Phone rollout as time permits.

Technical Skills:

  • Zoom Room (Required)
  • Zoom Phone (Optional)
  • Zoom Portal (Required)
  • Video, Audio & Control line drawings (Required)
  • Mechanical & Electrical drawings (Required)

Qualifications:

  • Knowledge and understanding of the IT industry environment and business needs
  • Knowledge and understanding of the Audio Visual and Video Collaboration industry
  • Good verbal and written communication skills
  • Able to work well with others to get through hurdles
  • Able to prioritize important versus urgent tasks & activities
  • Able to troubleshoot, identify & resolve problems

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