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Guest Experience Specialist

2 months ago

Arlington, Virginia, United States free-classifieds-usa Full time

About the Role:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Free-Classifieds-USA. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and memorable experience for all visitors.

Key Responsibilities:

  • Process guest arrivals and departures in a timely and efficient manner
  • Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner
  • Provide information and recommendations on local attractions and services
  • Manage guest requests and preferences, including room assignments and special requests
  • Collaborate with other departments to ensure seamless guest experiences

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Strong problem-solving and conflict resolution skills
  • Ability to work a variety of shifts, including evenings and weekends
  • High school diploma or equivalent required

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance