Guest Experience Coordinator

2 months ago

Arlington, Virginia, United States Ambar Inc Full time
About Ambar Inc

We are a dynamic and customer-focused organization dedicated to delivering exceptional service and creating memorable experiences for our guests. As a Host at Ambar Inc, you will play a vital role in setting the tone for our guests' dining experience.

Key Responsibilities
  • Warm Welcomes: Greet guests with a smile and a positive attitude, ensuring a warm and inviting atmosphere.
  • Reservation Management: Handle bookings and walk-ins efficiently, utilizing our reservation systems and technology to streamline the process.
  • Seating and Guest Management: Escort guests to their tables, manage seating arrangements, and keep track of waiting guests to ensure timely seating.
  • Menu Knowledge and Guidance: Provide information about our offerings and specials, helping guests make informed decisions.
  • Customer Interaction and Support: Engage with guests, answer questions, and address any concerns in a professional and courteous manner.
Requirements and Qualifications
  • Customer Service Experience: Previous experience in a hospitality or customer-facing role is highly desired, with a proven track record of delivering exceptional service.
  • Positive Attitude and Teamwork: Thrive under pressure, enjoy interacting with guests, and work well with servers, bussers, and other staff to create a seamless experience.
  • Commitment to Excellence: Dedicated to providing top-notch service, with a focus on attention to detail and a commitment to excellence.
  • Physical Demands: Able to stand and walk throughout the shift, with frequent hand washing and maintenance of personal hygiene.
What We Offer
  • Stable Income: Competitive compensation package.
  • Health Insurance: Comprehensive health insurance plan.
  • Discounts and Perks: Discounts at all our locations and other benefits.
  • Paid Time Off: Generous paid time off policy.
  • 401K Plan: Retirement savings plan.
  • Amazing Team Energy: Collaborative and dynamic work environment.

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