Guest Experience Ambassador
6 days ago
Job Summary: We are seeking a skilled Guest Experience Specialist to join our team at Residence Inn by Marriott. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.
Key Responsibilities:
- Welcome guests with a warm smile and provide personalized service to ensure a memorable stay.
- Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
- Respond promptly to guest inquiries and resolve any issues or complaints in a professional manner.
- Maintain a clean and organized lobby area, ensuring a welcoming atmosphere for guests.
- Provide recommendations and assist guests with local attractions, dining options, and transportation arrangements.
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- High school diploma or equivalent required
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