Guest Experience Ambassador

6 days ago


Arlington, Virginia, United States Residence Inn by Marriott Full time
Residence Inn by Marriott South Potomac Avenue

Job Summary: We are seeking a skilled Guest Experience Specialist to join our team at Residence Inn by Marriott. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities:

  • Welcome guests with a warm smile and provide personalized service to ensure a memorable stay.
  • Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
  • Respond promptly to guest inquiries and resolve any issues or complaints in a professional manner.
  • Maintain a clean and organized lobby area, ensuring a welcoming atmosphere for guests.
  • Provide recommendations and assist guests with local attractions, dining options, and transportation arrangements.

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required


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