Customer Service Representative
2 weeks ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Clinical Pathology Laboratories, Inc. As a key member of our laboratory operations team, you will provide exceptional service to patients, clients, and laboratory staff while supporting our call center agents.
Key Responsibilities- Provide top-notch customer service to patients, clients, and laboratory staff
- Mentor and guide team members in support roles
- Work in a fast-paced call center environment
- Champion safety, compliance, and quality control
- High School Diploma or equivalent
- 1 year of experience working in a call center or laboratory
- Exceptional communication skills
- Top-notch typing proficiency (at least 35wpm), including 10-key
- Ability to thrive in a fast-paced environment
- Associates Degree or Medical Assistant training
- 2+ years of laboratory training or experience in specimen collection and processing
- Data entry experience in a production environment
- Appreciation for your work
- A sense of satisfaction from helping others
- Opportunity to grow in your profession
- Free lab services for you and your dependents
- Work-life balance, including Paid Time Off and Paid Holidays
- Competitive benefits, including medical, dental, and vision insurance
- Help saving for retirement, with a 401(k) plus a company match
- A sense of belonging to a community
This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.
Employees are expected only to access PHI when it is required to fulfill job duties.
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