Customer Service Representative

7 hours ago


Georgetown, Texas, United States City of Georgetown Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our utility payment team, you will be responsible for providing exceptional customer service, processing utility payments, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:
  • Process utility payments and reconcile cash drawers daily
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Prepare work orders for commercial and residential customers
  • Provide payment plans for customers and review payment histories
  • Prepare monthly reports and maintain accurate records
Requirements:
  • High School diploma or equivalent
  • Two years of full-time work experience in customer service and cash handling
  • Effective communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
What We Offer:
  • A competitive hourly rate of $18.36 - $23.00
  • A comprehensive benefits package
  • Opportunities for professional growth and development

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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