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Customer Service Representative
2 months ago
Position Overview
Darren Featherstone - State Farm Agency is seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and helping our business grow through value-based conversations.
Responsibilities
- Establish and maintain strong customer relationships, providing prompt and accurate service to meet their needs.
- Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused approach to educate customers about insurance options and provide personalized recommendations.
Benefits
- Competitive hourly pay plus commission/bonus structure.
- Simple IRA and Group Life Insurance Benefits.
- Health benefits and paid time off (vacation and personal/sick days).
- Flexible hours and a dynamic work environment.
- Opportunities for growth and advancement within the agency.
Requirements
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organizational and time management skills.
- Self-motivated and proactive in problem-solving.
- Ability to work in a team environment and effectively relate to customers.
- Property and Casualty license (must be able to obtain) and Life and Health license (must be able to obtain).
- Availability to work a standard Monday - Friday schedule, 8:30A - 5:00P.
About Us
Darren Featherstone - State Farm Agency is a dynamic and customer-centric organization dedicated to providing exceptional insurance services to our clients. We are committed to fostering a positive and supportive work environment that encourages growth and development.
