Customer Service Representative
7 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist at Darren & Stephanie Featherstone - State Farm Agents. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Establish and maintain strong relationships with customers, responding to their inquiries and concerns in a timely and professional manner.
- Provide accurate and friendly customer service, including answering questions about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Maintain a high level of productivity and efficiency in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Work collaboratively with our team to achieve sales and customer service goals, providing support and assistance as needed.
- Stay up-to-date on product changes, licensing requirements, and technical developments to provide expert advice to customers.
- Excellent interpersonal and communication skills, with the ability to effectively relate to customers and colleagues.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Ability to work in a team environment, providing support and assistance as needed.
- Self-motivated and proactive in problem-solving, with a strong commitment to customer service.
- Ability to learn and adapt to new systems and technologies, including computer functions and software applications.
- Property and Casualty license (must be able to obtain) and Life and Health license (must be able to obtain).
- Competitive salary and bonus structure.
- Opportunities for advancement and professional growth within our agency.
- Comprehensive benefits package, including health insurance, paid time off, and training and development opportunities.
- A dynamic and supportive work environment, with a team-oriented culture.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application for consideration. We look forward to hearing from you
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