Branch Operations Coordinator

2 weeks ago

Baltimore, Maryland, United States Allied Universal® Full time
Job Overview

Allied Universal, a premier provider of security and facility services across North America, is dedicated to offering fulfilling career opportunities that instill a sense of purpose. In a vibrant, diverse, and inclusive work environment, you will join a team that embodies a culture reflective of the communities and clients we serve. We provide comprehensive benefits including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and various company discounts and perks for most full-time roles.

Position Summary

We are seeking a Branch Operations Coordinator. This role serves as the primary liaison for branch management concerning general benefits inquiries, payroll discrepancies, compliance reporting, uniform and equipment oversight, and unemployment claims. This position entails hands-on branch-level administration.

Key Responsibilities:
  • Manage employee personnel, medical, and benefits documentation; ensure compliance with company policies and legal standards for I-9 files.
  • Support Corporate Human Resources during the annual open enrollment process; provide initial responses to benefits-related inquiries or collaborate with corporate benefits to resolve employee questions.
  • Oversee the administration of the company uniform program, including sizing, issuance, timely returns, replacements, and maintenance of associated records.
  • Assist in managing workers' compensation claims by gathering necessary paperwork, collecting statements, and coordinating with Corporate Human Resources regarding medical documentation and return-to-work programs.
  • Process initial notifications from employees and supervisors regarding leave of absence requests and liaise with the Corporate LOA department to facilitate the flow of related documentation.
  • Maintain post-hire data entry in WinTeam; collaborate with Payroll to ensure accurate processing of changes and respond to inquiries as needed.
  • Handle inquiries from external vendors concerning unemployment claims.
  • Conduct HR-related audits monthly under the guidance of Corporate Human Resources; process weekly reporting.
  • Coordinate employee relations initiatives as directed by Corporate Human Resources.
Qualifications:
  • High School diploma or equivalent.
  • Previous experience in a professional administrative setting.
  • Able to maintain focus and manage multiple tasks in a fast-paced environment.
  • Capable of handling stressful situations with composure and professionalism.
  • Strong management skills; adept at coordinating with diverse employees to optimize performance.
  • Proficient in Microsoft Office applications and capable of utilizing office management technology effectively.
  • Ability to take initiative, prioritize competing assignments, and manage deadlines efficiently.
Preferred Qualifications:
  • College degree in business, human resources, or a related field.
  • Experience in human resources and/or recruiting.
  • Familiarity with iCIMS or other Applicant Tracking Systems.
  • Experience with WinTeam or other Human Resources Information Systems.
  • Knowledge of DOMO or other business intelligence tools.
Benefits:
  • Comprehensive medical, dental, vision, life, AD&D, and disability insurance.
  • Participation in the company’s 401(k) plan, subject to eligibility criteria.
  • Eight paid holidays annually, five sick days, and four personal days.
  • Vacation time accrued at a rate of 3.08 hours biweekly, with unused vacation paid out only as required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other characteristic protected by law.

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