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Patient Experience Coordinator
2 months ago
The Patient Relations Program Manager plays a critical role in ensuring the quality and safety of healthcare delivery at CHRISTUS Health. This position serves as a single point of contact for patients and families, addressing their concerns and guiding them through their hospital experience.
Key Responsibilities- Investigate and resolve patient and family complaints and grievances in a timely and compassionate manner.
- Facilitate performance improvement processes and patient safety initiatives to support continuous quality improvement.
- Monitor and coordinate responses to regulatory compliance issues related to performance improvement and patient safety.
- Collaborate with multiple departments and units to address patient concerns and ensure seamless communication.
- Provide information on patient involvement in care and mechanisms for reporting safety and care concerns.
- Nursing degree (LVN/RN) or equivalent healthcare-related field.
- Proficiency in Windows, Internet, email, Meditech, Microsoft Word, and Word Perfect.
- Knowledge of office machine equipment, including fax machines and copiers.
- Strong organizational and interpersonal communication skills.
- Ability to establish priorities and effectively coordinate multiple activities simultaneously.
- At least three years of experience in the healthcare environment with interaction and problem-solving situations with patients and families.
- Licensed Vocational Nurse/Registered Nurse with a valid Texas license required, if applicable.
- Bilingual skills (English/Spanish) strongly preferred.
- Must hold (or obtain within 60 days of hire) Notary Public Commission in the State of Texas.
