Patient Experience Coordinator
4 days ago
We are seeking a highly skilled and compassionate Patient Experience Specialist to join our team at Planned Parenthood South Texas. As a Patient Experience Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service throughout their visit.
Job Summary:The Patient Experience Specialist is responsible for facilitating the patient's process from arrival to departure, ensuring that our commitment to equitable, excellent, non-judgmental care is evident in each patient's experience. This includes greeting patients and visitors, documenting patient information, and providing clear and easy-to-understand patient education.
Key Responsibilities:- Greet patients and visitors in a positive, warm, and caring manner to enhance the overall patient experience.
- Document patient information in the Electronic Health Record (EHR) in a complete, accurate, and efficient manner.
- Provide clear and easy-to-understand patient education and respond to queries about health services.
- Conduct pre/post education for patients who request STI/HIV screening and maintain accurate statistical information while protecting client identity.
- Perform in-house tests/measurements, collect and process specimens for external laboratory testing, and run laboratory controls.
- Collaborate with the Center Manager and Assistant Center Manager to ensure clerical duties are completed accurately and promptly.
- Comply with Class D Pharmacy regulations when receiving, packaging, labeling, documenting, and dispensing medications under the direction of the Pharmacist.
- Refers patients to other medical and social services agencies as appropriate.
- Participate in health center and affiliate efforts to achieve established goals for productivity and revenue cycle.
- High school diploma or GED is required. Some college preferred. Medical Assistant certification is preferred.
- 3-5 years customer service experience is highly desired. At least one year experience as a Medical Assistant or in a health care position preferred.
- Excellent customer service skills with the ability to provide an exceptional patient experience for all.
- Bilingual in Spanish preferred.
- Phlebotomy skills.
- Fully functional in general computer use, with the demonstrated ability to effectively maintain complete and accurate Electronic Health Records (EHR) is required.
We offer a competitive salary and benefits package, including medical, dental, vision, disability, and life insurance, paid holidays, paid time off, a 401(k) retirement plan, and more.
At Planned Parenthood South Texas, we are committed to creating a workplace that is inclusive, equitable, and respectful of all individuals. We strongly embrace diversity and appreciate the differences each individual brings to our organization.
We are an equal opportunity employer and welcome applications from diverse candidates.
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