Technical Support Engineer

5 days ago


Phoenix, Arizona, United States ASM Company Full time

At ASM, we're pushing the boundaries of semiconductor processing. Our team is dedicated to creating innovative solutions for the world's leading providers.

The talented people at ASM are driven by a passion to improve lives and unlock new potential. With our collaborative approach to R&D, we advance key technologies like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. We're committed to making chips smaller, faster, and more powerful, with our technology in every aspect of modern life: AI, medical equipment, 5G, smartphones, autonomous driving, and more.

$120,000 - $180,000 per year

We're seeking a Technical Product Support (TPS) Engineer to work with customers as a system level expert focused on product support for new product development. This role requires 25-75% domestic and international travel.

Responsibilities:
  • Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.
  • Provides guidance to engineering during the design phase of new products on key customer requirements and needs.
  • Owns first build and test of the new product in the development lab, working closely with engineering teams providing real-time feedback of issues and recommends solutions.
  • Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks.
  • Owns First in Fab (Alpha or Beta) customer shipments.

Bachelor's or Master's Degree in Mechanical Engineering, Chemical Engineering, or Electrical Engineering is required. Hands-on experience with hardware is essential, along with strong technical troubleshooting skills and high motivation.



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