Technical Support Specialist
4 days ago
Motorola Solutions is seeking a highly skilled Technical Support Specialist to join our team. This individual will be responsible for delivering exceptional customer support and ensuring the success of our public safety solutions.
About the Role
The ideal candidate will have 3+ years of technical customer support experience, with a strong background in public safety applications. They will possess excellent problem-solving skills, a deep understanding of MS SQL Server, MS Windows Server, and desktop operating systems, as well as experience working with complex system issues.
Key Responsibilities
- Provide top-notch technical support to customers via phone, email, and web portal
- Collaborate with engineering and development teams to resolve escalations and improve product performance
- Maintain a high level of professionalism and communicate effectively with internal stakeholders and customers
Requirements
- Bachelor's degree or 3+ years of relevant experience
- Ability to obtain government clearance and work independently in a fast-paced environment
- Strong analytical and problem-solving skills, with a focus on delivering timely solutions
What We Offer
- A competitive salary range of $95,000 - $105,000
- A comprehensive benefits package, including medical, dental, vision, 401(k), and paid time off
- Ongoing training and professional development opportunities to enhance your skills and career growth
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