Sales and Customer Service Manager

7 days ago


Clarion, Iowa, United States Goldfish Swim School - Aliso Viejo Full time
Job Description

Are you looking for a challenging role where you can make a real impact? Do you want to work for a rapidly growing, award-winning company that values its employees and provides opportunities for advancement?

We are seeking a highly motivated and experienced Sales and Customer Service Manager to join our team at Goldfish Swim School - Aliso Viejo. As a key member of our management team, you will be responsible for overseeing the quality and success of our sales and service operations, including sales functions, customer service, retail, and vending.

Key Responsibilities:
  • Leadership and Team Management: Provide leadership, discipline, and constructive feedback to our Front Desk Representatives, and assist in directing and controlling the daily operations to ensure the school is running according to our standard operating procedures.
  • Sales and Marketing: Assist in the management of Front Desk staff to ensure high productivity, excellent performance, and positive employee satisfaction, and provide sales and marketing training to all qualified sales staff.
  • Customer Service: Provide a high level of customer service, respond to customer inquiries, and resolve any issues in a timely and professional manner.
  • Operations Management: Oversee the daily operations of the Front Desk, including managing the Registration/Withdrawal Log, Lead Binders, and other administrative tasks.
  • Reporting and Analysis: Provide weekly audits and reports to the General Manager and Assistant General Manager, and maintain accurate records and reports.
  • Training and Development: Conduct new hire training, provide ongoing training and development opportunities, and ensure that all Front Desk staff have the necessary skills and knowledge to perform their duties.
  • Communication and Collaboration: Establish a positive and professional relationship with all employees, and communicate effectively with the General Manager, Assistant General Manager, and other members of the management team.
Requirements:
  • Education: High school diploma or GED required, Bachelor's degree preferred.
  • Experience: Two or more years of previous customer service and/or administrative office experience required.
  • Skills: Intermediate level computer skills required using Word, Excel, and other software systems, and Lifeguard, CPR/AED, and First Aid certification required.

We offer a competitive salary and benefits package, as well as opportunities for advancement and professional growth. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.



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