Machinery Service Associate

2 weeks ago


Hayden, Idaho, United States Western States Equipment Company Full time

Customer Service Equipment Specialist

Overview

As a key member of our team, the Customer Service Equipment Specialist plays a vital role in ensuring customer satisfaction and operational efficiency. This position involves a variety of responsibilities aimed at supporting our clients and maintaining our equipment.

Key Responsibilities

  • Educates customers on the correct operation and safety protocols for equipment.
  • Facilitates the loading and unloading of machinery for customer transport.
  • Ensures the yard is organized and visually appealing.
  • Completes necessary documentation for the shipping and receiving of equipment.
  • Conducts inspections of returned machinery for any signs of damage, fuel levels, and attachment completeness.
  • Provides assistance to technicians with minor repairs or maintenance on returned equipment.
  • Cleans and details machinery upon return as required.
  • Performs a final inspection of customer equipment prior to departure from the yard.
  • Offers steam cleaning services for equipment and components upon request.
  • Keeps an orderly inventory of machines and attachments.
  • Handles the delivery and pickup of equipment as necessary.
  • Responds to all public and internal inquiries in a courteous and efficient manner.

Qualifications

  • Strong customer service abilities.
  • Familiarity with light construction machinery.
  • Proficient in Microsoft Office or similar software.
  • Ability to build effective working relationships.
  • Dependable attendance and punctuality.
  • Willingness to work overtime when required.

Education and Experience

  • High school diploma or GED is mandatory.
  • An Associate's Degree from an accredited vocational institution is preferred.
  • Prior experience in the industry is advantageous.
  • A valid driver's license with an excellent driving record is essential.

Physical Requirements

  • Must be capable of walking, standing, sitting, climbing stairs, reaching, bending, stooping, pushing, pulling, leaning, and twisting.
  • Able to lift items weighing up to 50 lbs.
  • Must comply with safety regulations and policies.
  • May be exposed to extreme temperatures, high noise levels, and fumes.


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