Senior Client Account Specialist

3 days ago

Washington, Washington, D.C., United States Cleary Gottlieb Steen & Hamilton LLP Full time
Job Title: Senior Client Account Specialist

Cleary Gottlieb Steen & Hamilton LLP is seeking a highly skilled Senior Client Account Specialist to join our team. As a key member of our finance department, you will be responsible for the successful execution of the billing and collection strategy for assigned partners or office/practice groups.

Key Responsibilities:
  • Drive the billing and collection process to ensure accurate and timely invoicing and payment of clients.
  • Monitor assigned partner's monthly aging AR reports and take appropriate action to ensure each invoice is paid on time and in full.
  • Update key finance reports daily to ensure timely and quality reporting for Senior Management.
  • Successful handling of more complex billing and ensuring timely and accurate billing and collections process.
  • Follow-up with partners and escalate any billing or collection issues or delays.
  • Respond to billing and AR inquiries and prepare bills including narrative descriptions, transfers, and on account applications.
  • Interpret, advise, and influence assigned partners by reviewing their SOE, understanding the billing arrangement and billing frequency of each matter and client.
  • Collaborate with internal clients and other finance teams to ensure accurate client invoices, submission requirements, and reporting.
  • Coordinate and lead UBT/AR meetings with assigned partners regularly.
  • Monitor bill processing status and perform necessary follow-up.
  • Ensure successful submission of E-Billing through Billblast or directly through the clients 3rd party E-Billing vendor.
  • Collaborate with the Client Account and Revenue Operations teams to develop efficiencies in the billing process.
  • Validate and test functionality and reports during billing system and report upgrades.
  • Support the Client Account Managers and Advisors as needed with all aspects of day-to-day operations of the client accounting team in accordance with Firm Policies and procedures.
  • Take part in ad hoc client analysis projects as requested and handle a portfolio of complex matters; special projects as assigned.
  • Clearly document areas of responsibility for partner requirements, including key client requirements (billing, collecting, fee arrangements) in order to allow more streamlined collaboration, clarity, and coverage among team.
Requirements:
  • Bachelor's degree in Finance, Business Administration, or related fields.
  • 4-5 years of relevant billing and client relationship experience at a professional service firm or law firm is required.
  • Proficiency with Excel and Word.
  • Excellent writing, organizational, interpersonal, and communication skills.
  • Flexibility to work evenings and weekends to meet deadlines.
  • Strong listening skills and ability to communicate complex information simply and clearly.
  • Detail-oriented with strong knowledge of billing and collections processes, strong technical billing and client service skills, ability to investigate issues and errors.
  • Ability to work effectively in a collaborative, consensus-driven, partnership environment with highly skilled professionals.
  • Demonstrates strong customer service for both internal and external clients.
  • Able to work independently and make informed judgments and decisions; possesses professional maturity to know when to escalate issues that have a financial impact on the firm.
  • Has the ability to anticipate clients' needs and future requests based on trends.
  • Proactively seeks ways to make improvements.
  • Exhibits leadership characteristics and displays sound work ethic.
  • Acts as a role model and subject matter expert to the junior staff.

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